Technical Support Supervisor

1 week ago


Vancouver, Canada Weta FX Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 to 50 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 5 years or more
- Computer technology/computer systems technology
- **Work setting**:

- Private company, corporation or industry
- Computer graphics or technical special effects
- **Tasks**:

- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Provide expertise in response to clients needs
- Coordinate IT projects, including the design and deployment of new IT systems and services
- **Computer and technology knowledge**:

- Jira
- MAC
- Linux
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Intranet
- Internet
- Servers
- File management software
- Security software
- Multimedia software
- Presentation software
- Mail server software
- Communication software
- 3D graphic software
- Image editing software
- Project management software
- Desktop publishing software
- Mapping and data visualization software
- Mac OS
- MS Active Directory
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- TCP/IP
- Wireless networks
- **Type of production art**:

- Visual effects
- **Area of specialization**:

- Project management
- Digital media
- **Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Handling heavy loads
- Attention to detail
- Combination of sitting, standing, walking
- Bending, crouching, kneeling
- **Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- **Screening questions**:

- Are you authorized to work in Canada?
- Do you have experience working in this field?
- Do you have the equipment you need to work from home (like internet and a workspace)?
- What is the highest level of study you have completed?
- **Health benefits**:

- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
- **Financial benefits**:

- Group insurance benefits
- Life insurance
- Registered Retirement Savings Plan (RRSP)
- **Long term benefits**:

- Maternity and parental benefits



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