Application Support Analyst, Gft

**Job Summary**

**What is the Opportunity?**

Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.

**What will you do?**
- Ensuring that up-to-date job control language is maintained and documented for each program that is part of a scheduled production run.
- Ensuring the documentation and tracking of all shift turnover issues.
- Contributing to job scheduling and report distribution, as well as data center standards development and enforcement.
- Monitoring the library to insure that the proper generation of data files are available for production runs and tracks resolution.

**What do you need to succeed?**

**Must have**:

- Willing to take a business focused, holistic approach to delivering operations
- Excellent communication skills (written and verbal)
- A self-starter with the creativity to solve problems independently
- Ability to build effective relationships with a range of team members, stakeholders, partners, vendors and business users
- Displays a sense of ownership and exhibits flexibility, resilience, and resourcefulness
- Working knowledge of both real-time and batch transaction process monitoring and issue response
- Experience working in a 24x7 environment with a hybrid support model
- Experience with the incident and problem management lifecycles
- Experience with SQL & Unix environments

**Nice-to-have**:

- Working experience with ServiceNow or comparable IT Service Management toolsets
- 1+ years working knowledge of App Dynamics, UIM or comparable Operational Monitoring toolsets
- Software development experience.
- IT System operations experience.
- Familiarity with large scale logging solutions in a development or operations perspective.
- Experience with Window / Unix environment
- ITIL Framework

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to take on progressively greater accountabilities by doing challenging work
- Opportunities to building close relationships with clients in other teams and platforms

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TechPJ

**Job Skills**

Computer Operations, Customer Service, Enterprise Application Delivery, Group Problem Solving, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships, ITSM, Job Control Language (JCL), Python (Programming Language), SRE Observability, Standard Operating Procedure (SOP), Structured Query Language (SQL), System and Console Operations, System Applications, Systems Software, Unix

**Additional Job Details**

**Address**:
120 WESTERN PKY:BEDFORD

**City**:
BEDFORD

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-09-17

**Application Deadline**:
2024-10-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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