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Inside Account Manager

2 weeks ago

Coquitlam, Canada SureWerx. Full time

SureWerx is a national supplier of tool, equipment and safety product lines for the Canadian and US markets. Our range of products includes: abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. SureWerx is headquartered in Vancouver, Canada with six branch offices located in the major cities across Canada and SureWerx USA is headquartered is in Elgin, Illinois.

We are currently accepting resumes for the position of Inside Accounts Manager to support our Western Canadian operations. Under the direction of the Branch Manager, the Inside Accounts Manager is primarily responsible for supporting and developing new and existing business revenue objectives of SureWerx Canada. This position is also responsible for ongoing account management and development, along with finding new opportunities to upsell and cross-sell into the defined account base.

**Key Responsibilities**:

- Calling on assigned accounts in the territory to identify and close on opportunities for SureWerx Canada products, including determining potential for new business, add-on business or upsell business and maintain future opportunities.
- Calls on prospects to understand their purchase decision makers, decision making process and criteria, and their needs.
- Provides value propositions, handles objections, prepares quotes, and closes sales by getting prospects’ commitments.
- Process all sales orders and answers any questions related to the status of the order and respond to all questions.
- Working with the product managers on special pricing for significant product purchases etc.;
- Direct customers to website, if possible, in trying to assist them in finding the part or product which is required;
- Accumulating and processing back order information, back orders and un-invoiced sales order line items as required;
- Performed administrative and office duties such as filing, updating customer information, and contributing to general office functioning;
- Research product information, product catalogues, etc.
- Possible promotions (build a promotion for a distributor);
- Additional Sales Support such as Trade show and Direct mail lead follow-up.
- Provide support for National programs, such as promotions, product launches & etc.
- Utilize Salesforce CRM to maintain a current listing of all opportunities.
- Other duties as required.

**Qualifications**:

- 3-5 years of successful outbound sales experience.
- Demonstrated ability to achieve sales objectives.
- Understanding of the sales administration process.
- Excellent interpersonal and communication skills, both written and verbal.
- Team player who is assertive, goal-oriented, positive, and self-motivated.
- Hands-on experience with CRM (Salesforce) software or equivalent.
- Detail oriented and very organized.
- Degree or Diploma in a business discipline or related field is preferred.