Help Desk Analyst

1 week ago

Dartmouth, Canada SupercityOS Full time

**Introduction** The Help Desk Analyst role is the foundation of our business. It's interacting with users to help solve their day-to-day issues while striving to make their IT experience even better. **Company** Supercity Office Systems is a full service Managed Service Provider located in Dartmouth, Nova Scotia. We offer a comprehensive, end-to-end Managed IT Services & Security offering that ensures our customers technology fits with their business goals. Our aim is to build and maintain robust, secure, and cutting-edge IT departments for thousands of users across a wide variety of companies. We take a security-first approach to deliver top-to-bottom IT advisory and professional services. We love helping customers use the tools they already have to empower them to achieve more. **Position Overview** **Our ideal Team Member will**: - Communicate effectively with clients, either face-to-face, by telephone, or videoconferencing - Update and create mandatory documentation, checklists, and templates - Be able to troubleshoot and research system upgrades, deployments, and perform repairs on our clients’ equipment - Thrive dealing with ever changing customer environments, technology challenges, and problem solving - Work in a team and individually - Train and educate our clients as well as fellow team members - Identify opportunities and recommend solutions that will solve business needs - Have a Canadian driver's license and access to a vehicle **Our Team Members get**: - Health and Dental Benefits - Life Insurance - 3 weeks’ vacation - Lots of opportunity to expand skills and move up - The ability to Work-from-Home and in the Office (as required) - Company Phone and Computer Setup **Some of the useful program knowledge that would help you from day-to-day**: - Windows and MacOS - iOS and Android mobile platforms - Office 365 - Windows Server - Network systems (Firewalls, Switches and Access Points) - Microsoft 365, Exchange, Active Directory, Azure, Intune, DNS, DHCP, and Group Policy - MDM, File & Print Servers - PowerShell basics - Excellent Customer Service Skills - IT Helpdesk certification - Windows 10 certification - Knowledge of IT Security Concepts - ITIL Foundations Pay: $45,000.00-$55,000.00 per year

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