Automotive Service Advisor
1 week ago
We are seeking an experienced Automotive Service Advisor to join our team Service Advisors are a vital link between our customers and our technicians - providing exceptional customer service, while effectively communicating needs and managing expectations for auto repairs and maintenance.
This is a full-time, permanent position Monday to Friday, 9:00am to 5:00pm.
At Minute Muffler, we pride ourselves on delivering high quality auto repair services and exceptional customer service at a fair price. We service all automotive makes and models in a fully equipped, six-bay shop, with an emphasis on brake and exhaust repair, wheel alignments, A/C, suspension and engine repair.
We are looking for a Service Advisor who is customer-focused and reliable, with great communication skills. The individual must be motivated in a fast paced environment, working as part of a team, as well as independently with mínimal supervision.
**Responsibilities**:
- Greet and interact with customers in a friendly and professional manner
- Collaborate with technicians to ensure clear communication regarding service requirements and timelines
- Accurately document service needs, provide parts, labor and time estimates, and order parts daily
- Explain mechanical diagnosis and required repairs in a non-technical manner to clients
- Recommend additional services based on vehicle needs and customer history
- Schedule and manage the appointment calendar to ensure efficient workflow
- Process transactions accurately, including cash handling and invoicing for repair services
- Maintain accurate customer information and service history in the shop software system
- Perform shop closing duties daily
- Identify, recommend, and support opportunities for process improvements
**Requirements**:
- 3+ years experience as an Automotive Service Advisor or similar role
- Knowledge of automotive systems or background as a mechanic to effectively communicate technical information to customers
- Exceptional communication and interpersonal skills
- Computer proficiency; experience with Mitchell shop software is an asset
- Ability to multi-task in a fast-paced environment
- Self motivated, with high attention to detail and good time management
- Ability to work effectively as part of a team
- Valid driver’s license
We offer:
- Competitive salary and vacation
- Cost sharing benefits package including medical and dental insurance
- Clean, well-equipped facility
- A respectful, friendly team environment
- Professional training and development opportunities
Minute Muffler is a family owned auto service centre serving the local community for over 40 years. Our loyal customer base is a reflection of our commitment to high quality work and prompt service. Come join our amazing team
We thank all applicants; however only those selected for an interview will be contacted.
**Benefits**:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
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