Customer Success and Product Manager

At MC3 Manufacturing and Clearcode Collaboration, we are on a mission to transform the manufacturing landscape through cutting-edge software solutions that redefine efficiency, productivity, and business success. We're not just building products; we're shaping the future of how manufacturing runs. Join us on this exciting journey as we take our revolutionary MES system to market and leave a lasting impact on the industry.

**Why This Role Is for You**:
This is not a typical technical management role. As a Customer Success and Product Manager, you’ll spearhead the launch of a cutting-edge MES system tailored to the challenges of manufacturing. You'll collaborate with a talented team, driving innovation and witnessing firsthand how your efforts impact businesses. We offer a competitive salary ranging from $90,000 to $130,000.

If you have a strong interest in technology, enjoy solving challenging problems, and are ready to lead a key product launch—this role could be a great fit for you.

**What You’ll Be Doing**:
**Own the MES Launch**: Building customer support, training, and onboarding processes. Collaborating with the Product Owner to refine and manage the product development process.

**Champion Customer Success**: Ensure that our clients understand the full potential of our software through world-class support and tailored training.**Guide Onboarding**: Deliver a smooth transition for new clients, setting them up for success right from the start.**Superuser Status**: Become the go-to expert for both internal teams and customers, shaping the evolution of our software with your hands-on experience.**Collaborate & Innovate**: Work directly with our dev team to push boundaries, provide valuable feedback, and ensure the continuous improvement of our MES.

**Who We’re Looking For**:
**Operations Role**: 3-5 years of experience in Operations Management with a focus on IT, MES & ERP systems, ideally in the manufacturing world.**Manufacturing Experience**: Looking for someone with experience leading a team in tech support and customer onboarding, with knowledge of ERP or MES systems and technical expertise in a manufacturing environment.

**Problem Solver**: You thrive in fast-paced, complex environments and excel at breaking down tough problems into clear solutions.**Communication Master**: Stellar communication skills are a must—you’ll need to liaise between developers, clients, and internal teams to ensure everyone is on the same page.**Leader**: Strong leadership capabilities with the ability to inspire and guide teams toward a common goal.

**Why MC3 Manufacturing & Clearcode Collaboration?**

**Innovative Environment**: We value creativity and out-of-the-box thinking. This is your chance to work on something that’s never been done before in the manufacturing space.**Growth Opportunities**: As we grow, so do you. Your career development is a priority for us, and we’ll make sure you have the tools and resources to succeed.**High-Impact Role**: This is your chance to make a big difference in a growing company where your work will be seen, felt, and celebrated.

**What We Value**:
We are actively seeking individuals who embody the following qualities:

- **Trust**: Cultivate an environment built on trust, where open communication and integrity are paramount in all interactions, fostering collaborative relationships and confidence in our procurement processes.
- **Teamwork**: Emphasize the importance of teamwork and collaboration, recognizing that collective effort and shared goals drive our success in achieving optimal procurement outcomes and operational excellence.
- **Performance**: Strive for excellence in performance, setting high standards and continuously improving processes to ensure efficiency, effectiveness, and the delivery of exceptional results that align with organizational objectives.

**Job Types**: Full-time, Permanent

Pay: $90,000.00-$130,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Application question(s):

- Have you ever worked in a manufacturing environment?

**Experience**:

- Operations management using IT, MES, REP Systems?: 3 years (required)

Work Location: In person