Technical Support Specialist

3 days ago

Kitchener, Canada Avidbots Full time

We are currently designing the next generation cleaning robots that will take over the cleaning industry

Main Tasks:

- Provide amazing customer support, from the office and sometimes at the customer site
- Diagnose issues or technical problems that can include electrical, mechanical and software related repairs
- Understand customer questions or concerns and make appropriate recommendations

**Requirements**:

- Diploma, degree, or 3-5 years of experience in associated field such as electronics or robotics
- Ability to troubleshoot, test, repair and service technical equipment
- Exceptional manual dexterity and high attention to detail
- Comfortable and experienced working with DC circuits
- Comfortable and experienced at fault-finding by reading schematics and wiring diagrams
- Ability to work flexible shifts occasionally and to adapt to changing work schedules
- Willingness and ability to travel occasionally, within Canada and Internationally
- Hold a valid and up-to-date driver’s license and passport
- Driven individual, passionate about robotics, self-starter and works well as part of a small support team

Bonus:

- Experience working with electronics or electro-mechanical devices
- Experience servicing floor cleaning equipment
- Experience working with Linux, Jira, Zendesk
- Hobbies that involve using tools
- Programming and troubleshooting experience
- Multilingual

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