Relationship Manager
2 weeks ago
We are looking for a friendly, positive, and detail-orientated individual with a passion for providing radical client care to join our team as an Account Manager. You will join our Market Development team who is a group of energetic, collaborative, and engaged individuals who are passionate about working hard and having fun Become part of an organization that fosters kindness and collaboration with physical and emotional safety as our top priority. Through our many team-building events - BBQs, Parties and Charitable Events - you will become immersed in our extraordinary company culture and feel a sense of community. If our team and culture excite you and you are skilled at providing top-notch customer service, this opening may be a great fit
**What You Will Do**:
- Listening to and understanding client needs, and offering solutions and support
- Researching potential leads from internal sources (CRM), web searches, and additional digital resources
- Qualifying leads from digital campaigns, conferences, references, trade shows, etc.
- Creating and maintaining a list/database of prospective clients
- Making multiple outbound calls to potential clients
- Presenting and delivering information to potential clients
- Answering potential client questions and follow-up call questions
- Working with the Business Development Team when closing projects
- Tracking weekly, monthly, and quarterly performance and sales metrics
- Working closely with our Marketing Team to expand our current client base
- Developing relationships with potential clients in collaboration with our Business Development Representative
- Closing sales and working with the client through the purchasing process
- Other duties as assigned
**Qualifications**:
**Must-Have**:
- 3+ years of professional Customer Service, Account Management, and/or Inside Sales experience
- Professional verbal and written communication skills
- Ability to multitask
**Nice to Have**:
- Strong computer skills, including Google Suite and CRM/Construction Lead Platform experience is preferred
- An interest in or knowledge of the building envelope and architectural channels
Previous experience is required, but we are open to individuals with previous transferable skills such as: relationship manager, customer success representative, account representative, client relations manager, account supervisor, customer success manager, key account manager, account executive, sales representative, customer service representative, territory manager, client advisor, client success consultant.
Working at Longboard is fun, rewarding, fulfilling, and challenging. Our team is Innovative, Passionate and Dedicated to bringing the best products to the market and to provide Radical Client Care, Relentless Executional Improvement and Revolutionary Product.
INDMP
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