Entry Level Helpdesk Support Specialist

2 weeks ago

Langley, Canada Scamp Transport Full time

**Entry Level Helpdesk Support Specialist**

As a leading hauler of petroleum products, Scamp Transport Ltd. is looking for a self-motivated, energetic individual to join us in our fast-paced environment. Scamp Transport leverages technology, increasing efficiencies and achieving a highly reliable safety culture, which allows us to meet and exceed our customers expectations.

**Job Type**: Full time permanent in our Langley office

**Salary**: Negotiated based on experience

Schedule: Family friendly 4 on 4 off - 10 hr rotation

**Responsibilities**:

- Triage and monitor IT Support calls through our ticketing system,
- Provide in-person IT support in our Langley Office,
- Support custom in-house built apps and tablets,
- Collaborate with other IT members to maintain and improve our IT Support desk,
- Maintain a high level of professionalism, courteousness, and friendliness.

Qualifications:

- High school diploma or equivalent,
- Well organized with the ability to prioritize multiple time sensitive tasks,
- Strong knowledge of windows 10/11, Microsoft Office Suite,
- Excellent communication skills, both written and verbal with strong attention to detail,
- Ability to learn quickly, work well under pressure, multitask, and prioritize tasks effectively,
- Ability to work independently and as part of a team.

**Benefits**:

- Family friendly schedule
- Employer paid health and dental plan
- RRSP matching
- Paid time off

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift

Supplemental pay types:

- Bonus pay
- Overtime pay

Ability to commute/relocate:

- Langley, BC V4W 3Y5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 1 year (preferred)

Licence/Certification:

- CompTIA A+ (preferred)

Work Location: In person

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