Desktop Support Technician Level I

2 days ago

Langley, Canada Heunets Systems Full time

URGENT

Job Role - Desktop Support Technician Level 1

Job Summary

Desktop Technician will provide day to day local

a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart

Recent experience with hands-on

Desktop Support.

Required experience

3 - 5 years technical desktop support experience

Recent experience with hands-on Desktop Support.

Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), 0365, One Drive, Exchange 2016, and SharePoint Online.

Advanced Hardware and software troubleshooting skills.

Capable to provide best effort support for non-standard devices.

Knowledge of the concepts and policy controls of Active Directory.

Knowledge and understanding of Microsoft Authenticator

Service Now experience

Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions,

Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.

**Job Type**: Part-time
Part-time hours: 40 per week

Pay: $25.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Debert, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a recent BGV and Drug Test result ? Are you willing to undergo one?

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- Customer support: 1 year (required)
- iOS: 1 year (required)
- Windows: 1 year (required)

Licence/Certification:

- CompTIA A+ (required)

  • IT Support Technician

    2 weeks ago

    Langley, Canada Welcome Networks Full time

    **Job Title: IT Support Technician** **Location: Remote, Various client sites with occasional work from the company's main office in Langley** *** **About Us**: Welcome Networks is a leading managed service provider specializing in comprehensive IT solutions for businesses across various industries. We pride ourselves on delivering top-notch remote...

  • Desktop Support Associate

    2 weeks ago

    Langley, Canada NTT DATA Full time

    **Company Overview**: Req ID: 301261 We are currently seeking a Desktop Support Specialist to join our team in Langley, British Columbia (CA-BC), Canada (CA). - Executes service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide. - Coordinates with Client End User on expectations and availability to conduct...

  • Computer Network Technician

    2 days ago

    Langley, Canada Omnivir Full time

    **About us** Omnivir is a small business in British Columbia. We are fun and engaging. Our work environment includes flexible working hours as this is a part-time opportunity. **Position Title: Computer Network Technician** **Duty Station: British Columbia, Canada** **Reports To: Sr. Field Technician Manager** Omnivir is a fully remote Tech company in...

  • IT Technician

    2 weeks ago

    Langley, Canada SilverPoint Systems Ltd. Full time

    Since 2010, SilverPoint Systems has been providing Computer Support, IT Consulting and Project Services to businesses that want to improve productivity and profitability. Our Mission is to cut through the confusion that surrounds technology and allow it to be simple for customers and employees. This is achieved through our slogan: We Just Get To The...

  • Junior IT Support Field Technician

    4 days ago

    Langley, Canada Gennix Consulting Full time

    **Junior IT Support Field Technician** We are looking for a junior IT support field technician to join our team, and that could be you! For over 16 years, Gennix Consulting has served the Lower Mainland business community with high-quality, professional IT support services. Gennix is a managed service provider (MSP) that focuses on building solid client...

  • Tire Technician

    1 week ago

    Langley, Canada Big O Tires Port Kells Full time

    _Big O Tires_ in Port Kells has an immediate opening for a responsible, dedicated individual to join our team as a **E*xperienced **TIRE* Technician. **Full job description** As a Tire Technician, you will be responsible for providing exceptional customer service and performing various duties related to tire installation, repair, and maintenance. This is a...

  • Generator and Engine Service Technician

    6 days ago

    Langley, Canada WESTQUIP DIESEL SALES LTD Full time

    Westquip Diesel Sales LTD is hiring a **Generator and Engine** **Service Technician**for our Langley, BC location. This position is responsible for answering daily service and technical inquires, completing local shop and field repairs. Successful applicants will receive _certified factory engine product training_. **Position Responsibilities**: - Perform...

  • Industrial Instrumentation

    1 day ago

    Langley, Canada AWC Process Solutions Ltd. Full time

    AWC Water Solutions Ltd. specializes in providing integrated water treatment plants and wastewater treatment plants. Along with this specialization, AWC also has experience in many other industrial packaged solutions.Clients are offered advanced in-house consulting, engineering & design; with 3D modeling, piloting, fabrication (including machining and...

  • Industrial Instrumentation

    1 day ago

    Langley, Canada AWC Process Solutions Ltd. Full time

    AWC Water Solutions Ltd. specializes in providing integrated water treatment plants and wastewater treatment plants. Along with this specialization, AWC also has experience in many other industrial packaged solutions. Clients are offered advanced in-house consulting, engineering & design; with 3D modeling, piloting, fabrication (including machining and...

  • Entry-Level Corporate Accountant I — IFRS

    3 weeks ago

    City of Langley, Canada First West Credit Union Full time

    A financial services organization in Langley, British Columbia is seeking a Corporate Accountant I. This entry-level role focuses on performing various accounting functions, including journal entries, reconciliations, and the preparation of financial reports, ensuring compliance with accounting standards. The ideal candidate will have a Bachelor's degree in...