Orthodontic Department Dental Lab Manager

2 days ago

Calgary, Canada Dental Metrics Maven Full time

Orthodontic Dental Lab Manager

**Location**: Calgary, AB - Relocation assistance offered

**Schedule**: Full-time, Monday-Friday (day shift; flexibility during peak periods)

**Overview**:
Seeking an **Orthodontic Dental Lab Manager** to lead day-to-day operations and ensure timely, high-quality production of orthodontic appliances—retainers (Hawley/Essix), splints, aligners, expansion devices, functional appliances, and indirect bonding trays. This role blends technical depth with people leadership, workflow optimization, and clinician communication to deliver excellent patient outcomes.

**Key Responsibilities**:

- Own daily workflow: case intake, routing, scheduling, and WIP tracking to meet turnaround SLAs.
- Uphold lab safety protocols and quality standards; conduct in-process and final QC.
- Lead digital production: scan processing, digital model prep, CAD design (e.g., 3Shape Ortho/Appliance Designer), and 3D printing/milling; maintain accurate records and version control.
- Monitor remake/adjustment trends; implement corrective actions, SOPs, and continuous-improvement initiatives (materials, nesting/print strategies, preventive maintenance).
- Manage team performance: hiring support, onboarding, coaching, training, and performance feedback; plan headcount and shift coverage.
- Oversee materials and inventory; coordinate with purchasing and shipping to maintain on-time delivery.
- Serve as primary liaison to orthodontists/practice teams—clarify prescriptions, confirm timelines, provide status updates, and resolve concerns.
- Produce clear documentation (case notes, photos, QC logs) in LIMS/ERP and productivity tools.

**Qualifications**:

- ** Experience**: 5+ years in an orthodontic or dental lab with demonstrated leadership in a production environment.
- ** Technical**: Proven fabrication/finishing of orthodontic appliances; strong working knowledge of CAD/CAM orthodontic tools and 3D printing.
- ** Core Skills**: Organization, prioritization, and professional communication; ability to lead teams and hit deadlines in a fast-paced setting.
- ** Credentials**: RDT or equivalent designation is an asset.

**Success Metrics**:

- On-time case completion, reduced remakes, and stable turnaround times.
- Positive clinician feedback and repeat utilization.
- Accurate documentation and schedule adherence.
- Team productivity, training progress, and QC pass rates.

**Compensation & Benefits**:

- ** Base compensation**:CAD $50-$65 per hour or $104,000-$135,000**, commensurate with experience and scope.
- ** Comprehensive benefits package** included.

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