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24-hour Services Housing Worker, 24-hour Respite
2 weeks ago
Job Title: 24-Hour Services Housing Worker, 24-Hour Respite
Position Type: Bargaining Unit, Full-Time, Permanent
Number of Positions: 1
Rate: $28.68 per hour
Vacation: 4 weeks to start
Hours: 37.5 hours per week
Supervisor: Senior Manager, 24-Hour Services
Location: 701 Fleet Street, Toronto
Why Fred Victor?
For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.
Fred Victor’s 24-Hour Respite Program was specifically designed to provide shelter and support for chronically homeless women, men, couples and pets many labeled as “hard to serve” and having difficulty maintaining shelter elsewhere.
Does this sound like work you want to be a part of?
We offer a caring and supportive environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 60 programs and 22 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.
What You Will Do:
- Provide case planning services, utilizing a client-centered, anti-oppression, harm reduction approach to users of service to help them stabilize their lives, set and achieve personal goals, address barriers to permanent housing and to successfully move from shelter services to permanent housing.
- Work in partnership with not-for-profit housing providers, private landlords and other community/government agencies to provide one-to-one practical support and case management in order for clients to find and maintain permanent housing.
- Outreach and client support may require working early mornings and/or evening hours; therefore, flexibility in work hours is required. The position requires the use of public transportation when accompanying clients to appointments and possibly the use of stairs during appointments and/or home visits.
- Make appropriate referrals, provide information and advocate with support services to assist clients with meeting their personal goals and needs.
- Identify, intervene and effectively deal with crisis and conflict situations and deal with emergency situations as they arise.
- Provide front-line support to the other Hostel Support staff when needed.
- Work productively within the team to ensure a successful program delivery. This includes attending and participating in mandatory team meetings, team building and team activities.
- Develop and maintain accurate and confidential user of service record keeping systems in accordance with SMIS privacy guidelines, City of Toronto Respite/Shelter Standards and Fred Victor policies and procedures.
- Reporting and maintaining accurate daily client logs, database, case notes, and all statistical information and reports to an acceptable prescribed standard, including using Pirouette to enter notes.
- Liaise and engage regularly with Respite Staff to assist in developing housing plans and communicating housing plans with staff teams.
- Communicate and demonstrate appropriate professional boundaries with service users, staff, and community partners and abide by all Fred Victor Centre’s policies and procedures e.g. Anti-Harassment and Discrimination, Staff Code of Conduct, and the Ontario Occupational Health and Safety Act. What You Bring to the Team:
- Educational background in social services or human services including continuing education aimed at deepening practice in working with vulnerable individuals.
- Demonstrated experience providing case management and individual support to men and women who are homeless, living in poverty, dealing with mental health issues, addictions, and/or social isolation, abuse, sexual orientation, history in the criminal justice system, recent immigration, or who identify as LGBTQ2SA+, or have pets in their care.
- Knowledge of housing options within Toronto (private and non-profit), resources and relevant legislation.
- Able to incorporate principles of anti-oppression and equity in responding to the service needs of homeless women.
- Demonstrated experience and ability to develop and maintain effective relationships with clients and partner agencies. Extensive knowledge of community-based resources and supports.
- Literacy in Word, Windows, Excel, Outlook, and client database programs (SMIS and Pirouette).
What Sets You Apart:
- Experience working with homeless individuals.
- Client Focused and demonstrated ability to follow policies, procedures, and adhere to legislation.
- Excellent communication skills.
- Training in First Aid and Crisis Prevention Intervention.
- Applied computer skills (Microsoft Word, Excel, Outlook etc.)
Compensation and Benefits:
- For the 24-Hour Services Housing Worker, 24-Hour Respite, Fred Victor offers $28.68 per hour
- 4 weeks of vacation to start + 1 float day
- Generous paid
