Personal Lines Insurance Broker

**About Us**

We are not your average insurance brokerage Klondike Insurance Agencies Ltd. is a family‑owned independent brokerage based in Edmonton, serving clients across the province. We’re proud to be Alberta’s #1 motorcycle insurer and are deeply involved in the riding community through events, support, and special programs. We provide clients with Automobile, Personal Property, Motorcycle, RV, Commercial and other types of insurance. Our team is tight‑knit — more family than coworkers — and we believe in delivering outstanding personal service with integrity and expertise to all our clients, for all their insurance needs.

**What You’ll Do**
As a Personal Lines Insurance Broker with Klondike, you will:

- Provide exceptional customer service by managing personal lines clients (home, auto, RV’s and more), ensuring their coverage best meets their individual needs.
- Advise clients on policy options, coverage details, premiums, endorsements, and discounts in a clear and professional manner.
- Quote, cross-sell, and remarket personal lines products to best serve clients and grow our business.
- Process policy changes, endorsements, cancellations, renewals, and claims accurately and in a timely fashion.
- Build and maintain strong relationships with clients and with our insurance company partners through proactive communication and timely follow-up.
- Stay up to date with insurer guidelines, products, and industry regulations to ensure compliance and best practices.
- Collaborate with colleagues - sharing knowledge, supporting others, and maintaining the high standards of our brokerage.

**What We’re Looking For**

**Must‑Have Skills**:

- Licensed at **Level 1** in Alberta; **Level 2** preferred
- Minimum of **3 years’ experience** as a personal lines broker
- Strong customer service communication skills (verbal and written) — able to explain complex insurance clearly to clients
- Ability to learn quickly and adapt to changing tasks, products, or procedures

**Additional Desirable Skills**:

- Experience using **Power Broker** or other broker management systems
- Experience using many of the insurance industries leading company’s portals
- Motorcycle insurance experience or a strong interest/knowledge in that line of business

**Personality Fit**:

- Customer‑oriented, quality focused, service‑minded
- Enjoy working in a team while also able to act independently under your own initiative
- Bring knowledge and creative ideas to help enrich our team
- Thrive in fast paced environment; readily handle multiple tasks at the same time without sacrificing accuracy or client care
- Ability to think outside the box. Value integrity, transparency, and community involvement

**What We Offer - “The KI Advantages”**
- A casual, friendly office environment where you will be part of a close, supportive team
- Opportunity to grow with a well‑established brokerage that’s been serving Albertans for over 50 years and has a strong reputation in insurance
- Above average compensation package
- Benefits and ongoing professional training/licensing support
- A company who treats their clients and their employees as people, not just a number. We have receptionists that answer the phone when clients call, and who transfers them to a broker to be helped right away. No long hold times, no automated queue systems and a personal (not “call centre” like) approach for both our customers and our people.

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off
- Tuition reimbursement
- Vision care

Work Location: In person