Surveillance Shift Manager

Overview:
A structured Surveillance Shift Manager is critical to the success of the River Cree Resort & Casino. The primary purpose of the Surveillance Shift Manager is to monitor the activities of guests and associates while using surveillance equipment.

Reporting to the Director of Surveillance, the Surveillance Shift Manager leads a group of Surveillance operators who monitor the premises using electronic surveillance equipment and will report suspicious activities to the appropriate management parties. Supervisor will oversee the shift they are assigned and ensure policies are enforced as mandated by company policy.

**Responsibilities**:

- Protects the safety of patrons and staff;
- Protects the assets of the property;
- Protects the confidentiality of the department;
- Completes routine surveillance of the gaming floor identifying potential problems, such as poor game protection, suspicious individuals and/or activity, and acting as a support unit to other departments in relation to the protection of company assets.
- Must have a strong understanding of AGLC Terms and Conditions and AGLC Gaming/Liquor Act
- Maintains accurate logs of all procedure violations or completing reviews of all material that is pertinent to site operations.
- Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
- Knowledge on how to observe all operational departments including Slots, Table Games, Cage, Security and F&B. Including detailed knowledge of property and departmental policy that would affect associates from each department.
- Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
- Lead a team of operators that follow departmental directives and ensure that a health workplace environment is present
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned

Qualifications:

- 3-5 years of gaming experience
- Must know all Table Games offered at River Cree (Blackjack, Baccarat, Roulette and Craps)
- Must have strong understanding of Slot Networks
- Knowledge of how to use Digital surveillance equipment
- Must know how to spot advantage players
- Communication Skills: Must be adept in reading, writing and comprehension of the English language.
- Manual Dexterity: The Surveillance Supervisor must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
- Must have the ability to sit at a desk for extended periods of time.
- Strong understanding of MS Office and be able to use multiple types of computer programs
- This type of work appeals to people who enjoy having clear rules and guidelines for their work, dealing with people from diverse backgrounds and controlling access to facilities.
- Possess math skills to calculate the payouts and commissions relevant to appropriate table games.
- Knowledge of cheating/advantage is a requirement.
- Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
- Possesses detailed knowledge of casino table games such as blackjack, mini-baccarat, roulette and craps, slots, poker, cash/slot cage, and count room policies and procedures.

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays

**WE OFFER**
- ** **A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.