Junior Inside Sales Representative

**Our Commitment to You**

**Title**:Junior Inside Sales Representative**

**Reports to**: Operations Lead

**Based at**: 135 Michael Cowpland Drive, Suite 110 (Hybrid / Remote)

**Job purpose**:_ We are seeking a driven and detail-oriented Junior Inside Sales Representative knowledgeable in desktop/laptop solutions to join our Operations team. As a Junior Inside Sales Representative, you will be responsible for supporting the Operations team and workflow. This role requires a strong attention to detail, understanding of IT hardware and software, excellent communication skills, and ability to work effectively with a fast-paced team._
- This opportunity is open to recent graduates looking to gain valuable hands-on experience _— w_e offer full training and coaching to support your growth and ensure you succeed in your role._

**Responsibilities**:

- This description outlines the key responsibilities of the role but is not comprehensive. Additional duties may be assigned as required._
- Work closely with the Operations team and other departments to determine solutions which best meet client needs:

- Proactively request feedback for quote/project completion.
- Assist when required for background information; and
- Assist when required for deal registration, manufacture and rebate programs.
- Acquiring and leveraging Industry Technical knowledge:

- Develop ability to understand basic concepts of networks, servers, storage, backup.
- Develop ability to configure systems including desktops/workstations, servers, etc.; and
- Develop ability to leverage manufacture tools for configurations.
- Support quote preparation for hardware/software/service:

- Verify technical configuration with Tech team or distribution.
- Leverage vendor registration discounts.
- Shop for best value / service from distribution.
- Prepare quote accurately as per internal procedures and Sales requests.
- Occasionally provide to client if directed by Sales.
- Ensure all support and services are accurately reflected on; and
- Ensure proper taxes/info/special instructions on quotation based off standard procedures.
- Support processing customer purchase orders:

- Ensure all data is correctly reflected at all stages on purchase orders when working with vendors; and
- Work with client as needed for verification, etc. for smooth/efficient delivery.
- Proactive order tracking and escalation:

- Work with team when required to ensure all agreed-to dates are met.
- Provide shipment confirmations and tracking information to customers as required; and
- Engage outside help if required.
- Learn computer hardware and software related products as required.
- Client invoicing via internal policy or procurement to pay system.
- Vendor bill matching and working with controller to ensure cost of goods accuracy.
- Returns and credit.
- Paper documentation system.
- Reporting and Claims.

**Skills and Attributes**
- 0-3 years related experience in office or independent work environment.
- Knowledge of both Government and commercial IT procurement procedures.
- Knowledge of Federal Government procurement policies and procedures.
- Industry supply chain understanding and manufacturer contacts.
- Demonstrates sales aptitude, good listener, self-motivated.
- Strong attention to detail, investigative and committed to quality.
- Well organized with effective time and activity management skills.
- Strong multi-tasking and prioritization skills.
- Strong ability to provide outstanding customer service to both interval and external clients.
- Excellent written and verbal communication skills.
- Able to work independently as well as on a team.
- Strong organisational, judgement and leadership skills.
- Quick problem-solving skills with solutions that benefit both company and customer.
- Systems literacy and proficiency in MS Applications, including Outlook, Word, Excel & Powerpoint.
- Quick learner with acute attention to detail.
- Strong mathematical skills and retention of data.
- Self-confident with the ability to work well in a fast-paced environment.
- Common sense and level-headedness.
- Sense of humour.
- Accounting Software experience is an asset.
- Bilingualism (English and French) is an asset.
- Bookkeeping knowledge is an asset.