Branch Manager

Opening up a world of opportunity.

We're a financial services organization serving more than 39 million customers across the globe through our Wealth & Personal Banking, Commercial Banking and Global Banking & Markets businesses.

We’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of new opportunities for our customers, our people and our communities.

Wealth and Personal Banking

We help clients to manage, protect and grow their wealth. We offer a range of services from personal banking, mortgages and loans to investment, savings and wealth management products. Our international network and breadth of expertise enables us to support individuals, families, business owners, investors and entrepreneurs around the world.

About the role

Branch Location: 3321 30th Ave, Vernon

In this role, you will create and implement a departmental plan that supports the Wealth and Personal Banking strategy, monitor and report on achievement of targets and take responsibility for the attainment of desired Key Performance Indicators (KPIs).

The Branch Manager thrives on working within a highly complex environment, and has the industry expertise, business acumen and strong people leadership experience to deliver successful results.

**Responsibilities**:

- Motivate, coach and provide guidance to team members through regular and meaningful performance development.
- Create and implement a departmental plan that supports business strategies, and implement improvements as required
- Anticipate and identify organizational change initiatives required to support the business strategy
- Use business and industry acumen to forecast and address future needs and challenges; develop and align business strategies to address these needs and challenges.
- Ensure compliance, operational and system controls in accordance with HSBC regulatory standards and government regulations
- Leads a customer centric culture that aligns with corporate strategy
- Uses customer insight to continuously enhance customer experience, increasing loyalty, advocacy and retention
- Develop and maintain an active community profile
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Fosters a culture of compliance and optimizing relations with regulators. Ensure all employees are aware of and effectively identify and manage applicable money laundering, terrorist financing, sanctions and reputational risks.

Requirements
- Minimum 10 years of related and / or cross functional experience in industry, with a minimum of 6 years of experience leading and managing others
- Demonstrated ability to take responsibility for financial results for a relatively complex functional area
- Proven ability to build and manage a team of high performing professionals
- Experience executing the growth strategy of a functional area or branch
- Diplomatic problem solving skills to resolve issues within a functional area, and / or across functional areas
- In-depth knowledge of regulations impacting personal financial services activities
- Experience managing the performance of direct reports through a performance management process as well as experience in having performance discussions and / or coaching
- Experience managing business processes within a functional area or branch
- Experience executing a change process, new systems and/or expansion.
- Demonstrated experience communicating the vision for a functional area or small branch that inspires and aligns team
- Sound knowledge of digital / online banking and sponsoring digital engagement for customers
- University / College degree or combination of equivalent education and experience in banking or related industry.

Licensing/Accreditations
- Mutual Fund Licensing. Completed or willing to obtain with HSBC support;
Investment Funds in Canada Course; Canadian Investment Funds Course; or Canadian Securities Course; and Mutual Fund Skills Builders Course
- Personal Financial Planning Designation (PFP)

HSBC Proud

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

If this is not the ideal role for you, we invite you to sign up here to our Talent Community so we can update you about job opportunities and career events in your area of interest. We are always looking for people with purpose and ambition who can help build the bank for the future.