Business System Analyst

Montreal, QC, Canada

The Business System Analyst will use her/his knowledge of software programs and business strategies to help the organization maximize efficiency in processes and share information through our business systems by improving and optimizing our current systems and creating new ones to support the company’s strategies. He/she will collaborate with business leaders and end users to determine needs and develop solutions for our Vortex Systems, and participate in new development, maintenance, ongoing support and testing to ensure that the systems technically and functionally meet the needs of the business and the teams within.

**Ready to shape the future of fun?**:
At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 8000 custom installations spanning 50 counties and 5 continents Vortex creates precious memories for thousands of families around the world every day.

If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.

**Responsibilities**:

- Improve systems by studying current practices.
- Work with process owners and users to translate their requirements into user stories and acceptance criteria that will support development, testing, and deployment activities.
- Define project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget and ensuring technical feasibility.
- Act as a liaison between process owners and external consultants.
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
- Supervise external consultants and partners throughout the implementation of the project.
- Facilitate the inspection of requirements to achieve formal signoff/agreement by internal teams.
- Coordinate upgrades & new functionality draft with internal and external teams and lead the implementation and validation phases.
- Provide references for users by writing and maintaining user documentation, training users.
- Continuously gain an understanding of Vortex business operations and provide knowledge to enhance technical business processes.

**Skills and Competencies**:

- Aptitude to lead projects and incidents to resolution in partnership with internal and external resources.
- Ability to prioritize tasks and requirements and orchestrate buy-in of stakeholders.
- Proven experience in Gap Analysis and Requirements Gathering.
- Strong collaboration skills, attention to detail, ability to work on multiple projects concurrently.
- Strong understanding of Manufacturing environments (discreet manufacturing).
- Team player with excellent interpersonal skills.
- Strong documentation skills.
- Good communication skills, both oral and written.
- Good understanding of software architecture/development and documentation.
- Having worked with Dynamics 365 and Business Central a plus

**Experience and Training**:

- Bachelor’s degree in computer information systems, business administration or related field.
- 3-5 years’ experience as a System Analyst or IT Project Manager.

**A Cascade of Benefits**:

- A great company culture that sells fun
- Opportunities to see yourself and the company grow.
- Hybrid Model.
- Company-paid training and education reimbursement.
- Free on-site gym and parking.
- Benefits; Health & Dental Coverage, Telemedicine & Employee Assistance,
- RRSP matching and more.
- A planned integration tailored to you & a buddy who will assist you during your first months at Vortex