Service Assistant

5 days ago

Sarnia, Canada Sarnia Volkswagen Full time

Are you passionate about customer service and looking to build a career in the automotive industry? **Sarnia Volkswagen** is currently seeking a **Service Assistant** to join our growing Service Department.

This is an excellent **entry-level opportunity** for someone with strong communication skills, attention to detail, and a desire to grow into a **Service Advisor** role. You’ll be part of a dynamic, customer-focused team and gain hands-on experience in dealership service operations.

**What You’ll Do**:
**Customer Support**
- Greet service customers warmly and professionally.
- Collect vehicle concerns and ensure accurate intake information is gathered and documented.

**Scheduling & Coordination**
- Assist with booking service appointments and updating customers on repair timelines.
- Coordinate with technicians and help manage workflow in the shop.

**Communication**
- Keep customers informed on their vehicle’s status and clearly explain next steps.
- Maintain smooth communication between the service team and customers throughout the repair process.

**Administrative Support**
- Create and update repair orders, warranty paperwork, and other service documents.
- Enter data into dealership software and maintain organized records.

**Team Collaboration**
- Work closely with technicians and the Service Manager to support daily service operations.
- Help create a seamless and positive customer experience from drop-off to pick-up.

**Career Development**
- Receive mentorship and on-the-job training with the goal of advancing into a Service Advisor position.
- Learn dealership systems, warranty procedures, and the fundamentals of service workflow.

**What We’re Looking For**:

- High school diploma or equivalent.
- Previous experience in customer service, retail, hospitality, or a dealership environment is an asset.
- Strong interest in vehicles and willingness to learn about automotive service operations.
- Excellent verbal and written communication skills.
- Organized, dependable, and able to multitask in a fast-paced environment.
- Proficient using computers; experience with dealership software (PBS) is a plus.
- Ability to move throughout the dealership and service bays; light lifting and extended standing may be required.

**Why Join Sarnia Volkswagen?**:
As part of the **Progressive Auto Group**, Sarnia Volkswagen offers a supportive team environment, opportunities for advancement, and a culture that values your growth. Whether you’re just starting out or looking to build a long-term career in service, this is the place to be.

**Compensation & Schedule**:

- **Wage**: $18-$20 per hour, based on experience
- **Schedule**: Monday to Friday, 7:30 AM - 5:00 PM
- **Perks**: Full benefits package, performance-based incentives, and a clear path to Service Advisor

If you're friendly, proactive, and ready to start a rewarding career in the automotive service industry, we want to hear from you. Join **Sarnia Volkswagen** and help us deliver the quality customer care our community counts on.

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