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Product Owner

3 weeks ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life’s Client Experience Office (CXO) aims to shape caring, easy and confidence building “One Sun Life” Client experiences. We do so in collaboration with internal business unit partners, and we aim to deliver a brighter future for Clients and Sun Life Canada. We maximize the strength and value of our Client relationships by delivering amazing Client experiences that matter and significantly help them live a healthy and financially secure life.

Through personalized, proactive and relevant marketing engagements, we act on a deep understanding of Client needs through a multitude of communication channels - so we can be there for Clients when and where they need us. We start with care, we make action easy and we build confidence by ensuring we understand our Clients. We actively listen and learn by employing experts in marketing, Client experience, engagement, strategy, digital data and analytics. Our Client Solutions Centre (CSC) engages directly with plan members to ensure they maximize the value of their benefit and retirement plans.

As the Product Owner, you will lead a vision focused on evolving our Marketing Technology platforms with a clear roadmap and prioritized features to build. You will be guided by your deep understanding of our Clients, our competitors as well as digital innovators, and your close relationships with business and other stakeholders. You will manage budget and priorities carefully, aligning the spend to deliver on Client needs, business goals, and technology choices.

Our intention is to build Client and Advisor experiences that make people proud to be with Sun Life. We are on an exciting journey to transform how Clients and Advisors interact and collaborate, adding ease, effectiveness and convenience with each new feature we introduce.

**What will you do?**
- Ensure that the needs of our Clients and business partners are clearly understood and communicated to the team.
- Lead the team through agile ceremonies including sprint planning, refinement, and reviews.
- Act as the voice of the client in the definition of product, own all outcomes and incorporate feedback from client insights and research.
- Define, set and own the product vision and prioritize user stories for the delivery team to implement.
- Be the centre of the agile team, aligning the team and motivating them to deliver the best possible solutions within the given constraints.
- Contribute to business case development and delivery.
- Oversee budget and ensure optimal delivery supporting client needs and business goals.
- Understand and stay at leading edge of existing market solutions / components.
- Work with technology partners to develop a technology target state and roadmap for a digital marketing experience.
- Work with other functional product managers (e.g. Compliance, Legal, IT) to resolve product issues and ensure compliance.
- Oversee ongoing feature development and release pipeline consistent with engineering / architecture standards.
- Ensure our new experiences deliver as intended and strategically adjust ongoing refinement and future roadmaps.
- Work with external partners/vendors to explore and integrate new capabilities.

**What do you need?**
- Strong collaboration skills, working with cross-Business Unit partners to ensure roadmap alignment and delivery of desired capabilities.
- Excellent problem-solving skills to analyze options, understand tradeoffs and arrive at the best solution.
- Innovative thinking that can break down barriers and provide unique solutions.
- Firm grasp of development methodologies, particularly agile development.
- Strong understanding of marketing technologies, APIs and data management practices.
- A curious and continuous learning mind-set in order to test-and-learn.
- Strong process definition and optimization skills, developing and building upon best practices.
- Analytical skills to develop or leverage reporting tools to measure performance of capabilities delivered.
- Effective relationship builder with skills to influence across the organization.
- Passionate and engaged.
- Expert written and verbal communications skills.
- Broad financial services knowledge with a focus on insurance and wealth.
- Able to understand, influence and leverage internal IT talent and processes.

Education and experience:

- Degree in Technology, Marketing or Business.
- Experience in applied busine