Technical Service Representative

- **Business Unit**: Draeger Medical Canada, Inc., **Job-ID**: 945- **Location**: Winnipeg- **Function**: Service- **Work Location**: Field Service- **Employment Type**: Permanent - ** The Job Responsibilities**: - At Draeger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today - a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.- - The Technical Service Rep will: - Schedule and perform routine periodic manufacturer’s certification, installation and commissioning of medical supply systems and other medical equipment at customer locations in accordance with service contract and company procedures and standards. Work may be closely supervised during the training phase. - Evaluate, diagnose and repair malfunctioning equipment in response to service calls. - Be on-site when and where necessary, and "on-call" to provide emergency service, per the rotating schedule, outside of normal business hours. - TSR will provide some technical support via telephone. - Provide technical support for upgrades and other special service programs to support field service activities. - Promote customer satisfaction through proactive, professional communication with the customer. - Use company supplied laptop to access service dispatches and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities. - Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers. - Adhere to KPIs, policies, and guidelines assigned both individually and departmentally, to ensure that final deliverables are in line with quality processes and business objectives at Dräger. - Perform other duties as needed and assigned. **Your Qualifications**: - **Education**: - Associates degree in Electronics, Biomedical Engineering or related discipline or equivalent combination of education and experience - **Related Experience**: - Previous technical service experience, preferrably at customer sites - At least three to five years of experience - Computer networking experience preferred- - **Special Competencies or Certifications**: - Must have a valid driver’s license and acceptable driving record - Must have valid international travel documents to the USA and other countries - Must be able to travel within territory and willing to travel outside of territory when needed - Must be customer focused and able to build positive work relations - Must have effective communication skills with both external and internal customers - Must have proficient computer skills (MS suite) - Bilingual (French) is an asset- - **Work Environment / Conditions**: - Position requires travelling up to 75% of the time, not including trainings and meetings - Out of province travel might be required, as well as international travel for training purposes - Travel by vehicle or air to customer locations which may involve occupational hazards associated with industrial work areas (i.e., hospitals, etc.) - Lifting and carrying objects up to 50 lbs - Manual dexterity to use a keyboard, tools, ladders and test equipment**Dräger Benefits**: At Draeger, Technology for Life means investing in the wellbeing of our people—both at work and at home. We offer a competitive benefits package designed to support your health, growth, and future, including: - Comprehensive medical, dental, and vision coverage - Paid vacation starting at 18 days per calendar year - RRSP matching to help you plan for the future - Tuition reimbursement for continued learning - Wellness and employee support programs - Life and other insurance options - Corporate gym membership discounts We’re committed to creating a workplace where you can thrive. Connect with your Draeger recruiter to learn more. **Who we are**: Draeger has several sites located across North America as well as field-based sales and service positions. Our North America headquarters is located in Telford, PA just north of Philadelphia. We also have US sites in Andover, MA, and Houston, TX. Our Canada site is located in Mississauga, Ontario. Our field based Sales and Service workforce, located across Canada, is focused on building and strengthening long term relationships with our customers in the delivery of Draeger’s exceptional portfolio of Medical and Safety products and solutions. **Interested?**: **If you have any questions, please contact**: Gwendolyn Zappala