Workplace Experience Ambassador

JLL supports the Whole You, personally and professionally.
The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors. This role involves providing exceptional customer service, fostering community and collaboration, and supporting various workplace initiatives. The Workplace Experience Ambassador serves as a friendly and knowledgeable point of contact, ensuring that the workplace operates smoothly and meets the needs of occupants and stakeholders.
**WHAT YOU'LL DO**:
**Customer Service**: Provide excellent customer service to employees and visitors, responding to inquiries, providing information, and addressing concerns promptly and professionally.
**Front Desk Operations**: Manage the reception area, including greeting visitors, managing access control, and coordinating visitor registration. Answer phone calls, transfer calls, and take messages as needed.
**Workplace Support**: Assist employees with workplace-related needs, such as room bookings, equipment requests, and IT support coordination. Act as a resource for workplace policies, procedures, and resources.
**Event Coordination**: Assist in the coordination and execution of workplace events, meetings, and activities, including room setup, catering coordination, and audiovisual setup.
**Workplace Amenities**: Maintain and manage workplace amenities, such as break rooms, lounges, wellness rooms, and collaborative spaces. Ensure cleanliness, orderliness, and functionality of these spaces.
**Workplace Health and Safety**: Promote and uphold workplace health and safety protocols and procedures, including proper use of equipment, adherence to emergency procedures, and reporting of incidents or hazards.
**Community Building**: Foster a sense of community and engagement within the workplace by organizing social and team-building activities, wellness programs, and recognition initiatives.
**Workplace Policies and Procedures**: Educate employees on workplace policies, procedures, and guidelines. Ensure compliance with workplace rules, regulations, and standards.
**Continuous Improvement**: Proactively identify opportunities for process improvement, service enhancement, and cost savings within the workplace. Provide feedback and suggestions for optimizing the workplace experience.
**WHAT YOU'LL BRING**:
High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus.
Proven experience in a customer service or hospitality role, preferably in a corporate or commercial real estate environment.
Excellent interpersonal and communication skills, with the ability to build relationships, communicate effectively with diverse individuals, and provide exceptional customer service.
Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
Tech-savvy, with the ability to navigate workplace technology tools, equipment, and software.
**YOUR ATTRIBUTES**:
Professional and approachable demeanor, with the ability to represent the workplace effectively and positively.
Flexibility and adaptability to changing work demands and work schedules, including occasional weekends or evenings for special events or support needs.
Health, safety, and security mindset, applicable to the workplace.
Strong problem-solving skills and the ability to address and resolve workplace-related issues.
Passion for fostering a positive work environment and promoting employee engagement and morale.
**WHAT’S IN IT FOR YOU**:
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and
well-being
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations