Program Associate

Are you passionate about making a different in people's lives while keeping operations running smoothly behind the scenes? We’re looking for a driven and detail-oriented Program Associate in our Client Services Department to join our mission-driven team. In this dynamic role, you’ll be at the heart of our programs - leading the charge on essential administrative task and ensuring the accurate preparation and distribution of food orders. If you’re energized by purpose, thrive in a fast-paced environment, this is your chance to make meaningful impact every day

**About Us**

At the Calgary Food Bank our mission is “to make food accessible to everyone in our city”. Our core belief that no one in our community should go without food continues to serve as our guiding principle for our future. We are the first line of emergency food support for people facing crisis serving over 100,000 individuals per year and growing. Always client centered and community focused, the Calgary Food Bank is committed to excellence in both our operations and culture.

**The Opportunity**

Reporting to the Community Food Partnership Supervisor, the Program Associate will lead program administration and carry out regular tasks including creation and distribution of food orders from the many charitable partners of the Calgary Food Bank. This role will be crucial to the success of the Calgary Food Bank’s community food partnerships by maintaining regular communication with program partners and ensuring smooth program delivery.

**What You’ll Do**

**Primary responsibilities**:

- Carry out tasks related to program delivery with a focus on performing administrative tasks which are crucial to the operation of the programs.
- Problem solve and provide leadership and direction to volunteers and staff ensuring consistency with the mission and vision of the Calgary Food Bank.
- Collaborate across departments to ensure that food orders placed by community partners are filled accurately and great service is provided.

**Tasks performed**:

- Process orders for various food partnership programs.
- Complete administrative tasks related to delivery of all Calgary Food Bank programs, as required.
- Work directly with Calgary Food Bank clients if required, supporting them through intake and pickup of food hampers while providing excellent customer service.
- Maintain accurate and timely data and records.
- Collaborate with other Calgary Food Bank departments to maximize program opportunities and ensure consistent and quality program delivery.
- Supervise and train volunteers on daily tasks related to community food partnership programs.
- Resolve community partner complaints/inquiries.
- Communicate with partner organizations and internal stakeholders about program developments and changes.
- Perform other duties as required.

**What You Bring**:

- A degree in relevant fields is considered an asset (Community Development, Social Work, Nutrition and Food Science or other related fields)
- Knowledge of non-profit sector in Calgary is an asset.
- Demonstrated experience in being persistently creative in generating new ideas for systems’ improvement.
- Skills related to process improvement and use of technology to streamline administrative tasks would be considered an asset.

**Skills and Capabilities**
- Strong attention to detail and documentation.
- Strong interpersonal, relationship building, and conflict resolution skills.
- Creative problem-solving skills.
- Strong organizational and planning skills.
- Ability to effectively set and manage priorities.
- Strong leadership and team-oriented skills.

**Working Schedule and Conditions**
- Working conditions are normal for an office environment. Some tasks will require you to be in a warehouse environment.
- Must be able to sit for long periods of time. May be required to lift up to 20 lbs.
- Must be willing to work flexible hours as necessary.

**Perks & Benefits**:

- A competitive compensation and benefit package (Extended health, dental, insurance) and Health and Personal Spending Accounts
- RRSP matching program
- Board approved performance bonuses
- On-site gym
- Staff Development Days throughout the year

**Ready to Make Your Mark?