Branch Manager

6 days ago

Port Coquitlam, Canada Universal Field Supplies Full time

**Branch Manager**

**Key Responsibilities**:

- Liaise between the branch and the parent organization to ensure compliance with company policies, procedures, and operational guidelines
- Manage and supervise daily operations of the branch/store, including opening and closing procedures, cash management, bank deposits and inventory control.
- Lead and motivate a team of employees, providing coaching, training, and performance evaluations to ensure a high level of productivity and customer service
- Maintain a clean, organized, and visually appealing store environment that meets company standards and fosters a positive customer experience
- Drive initiatives to improve customer experience, satisfaction, and loyalty
- Handle customer inquiries, complaints, and returns in a professional manner.
- Oversee receiving, storing, picking, and packing of inventory.
- Ensure inventory accuracy and integrity, including regular stock checks and audits.
- Implement inventory control procedures to minimize shrinkage and waste.
- Optimize storeroom/warehouse layout and processes for efficient space utilization and workflow.

**Team Leadership**:

- Recruit, train, and manage a team of retail and shipping/receiving staff, fostering a positive and productive work environment.
- Build and cultivate a team atmosphere by working with the team to achieve the company's targets and objectives
- Set clear performance expectations and provide ongoing feedback and coaching.
- Develop staff schedules to ensure adequate coverage for both retail and warehouse operations.
- Coordinating with HR to ensure staff compliance with health and safety regulations

**Qualifications**:

- Proven experience in retail and/or warehouse management, with a strong understanding of both areas.
- Strong understanding of retail operations, merchandising, and customer service principles
- Possess the ability to lead and motivate a team of people to succeed by utilizing appropriate interpersonal styles including leading by example, setting objectives and defining responsibilities to give a clear sense of direction Excellent organizational and multitasking abilities.
- Strong communication and interpersonal skills.
- Proficient in inventory management systems and retail software.
- Ability to analyze data and make informed decisions.
- Knowledge of health and safety regulations related to retail and warehouse operations.

**Preferred Qualifications**:

- Experience in a similar dual-role position overseeing both retail and warehouse operations.
- Knowledge of inventory management, supply chain, and logistics
- Familiarity with retail sales strategies and visual merchandising.

**Working Conditions**:

- This role will require occasional lifting and moving of stock items.

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- management: 3 years (required)

Work Location: In person

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