Starbucks - Barista

**STARBUCKS BARISTA**

**Reports To**:Food & Beverage Operations Manager

**BE PART OF OTTAWA’S TOP HOSPITALITY TEAM**

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

Located one block south of Parliament in the heart of the Nation’s Capital, Marriott Ottawa has been a long-time icon of hospitality for our Guests. With 489 Guestrooms, 36000 sqft of Event space, a 26th-floor Concierge Lounge, SPIN Kitchen & Bar, and a Starbucks, crowned by our rotating rooftop Summit venue, we are the tallest hotel in the City and second-largest hotel overall.

Marriott Ottawa is preparing to begin a transformative, top-to-bottom renovation of all guestrooms, event space, restaurants and public areas, commencing in 2025, positioning the hotel to continue its storied legacy of hospitality excellence.

**Be** where you can do your best work, **Begin** your purpose, **Belong** to an amazing global team, and **Become** the best version of you.

**YOU’RE A GREAT FIT IF**:

- Flourish in a fast-paced environment with multiple priorities.
- Can see the big picture and act proactively with a solution-focused mindset.
- Are Caring
- Are a Storyteller
- Are Extraordinary
- Are Open Minded
- Demonstrate Wonderful Hospitality. Always.

**WHAT SOME OF YOUR RESPONSIBILITIES WILL BE**:

- Welcome and connect with every customer to provide excellent service.
- Discover customer needs and appropriately suggest products with every customer to enhance service and meet sales goals.
- Assist customers in the selection and purchase of specialty coffee beverages, whole bean and merchandise sales.
- Respond to customer needs and thank every customer.
- Maintain customer service area and equipment in a clean and appealing manner.
- Demonstrate “just say yes” behaviour when taking care of customer needs.
- Prepare a variety of customer beverage orders such as espresso drinks, blended beverages and Coffee of the Day as per Starbucks standards.
- Perform daily tasks in accordance with the Duty Rosters and cleaning standards.
- Present one self professionally and demonstrate clear communication by using
- Star Skills with all customers and partner interactions.
- Follow standards for merchandising, stocking, rotating and storing all products.
- Perform equipment maintenance.
- Follow all Marriott and store policies and procedures.
- Learn and demonstrate Creating the Starbucks Experience.
- Learn and demonstrate all performance standards
- Ensure all areas of Starbucks service are kept clean and organized.
- Other reasonable requests

**YOUR EXPERIENCE AND ABILITIES SHOULD INCLUDE**:

- Minimum of one-year experience in a food & beverage environment.
- Previous experience in a Starbucks or similar environment.
- Excellent communication skills in both official languages (English and French).
- Outgoing, strong team player with excellent interpersonal skills.
- Superior service excellence skills to exceed guest expectations.
- Excellent organization skills and ability to work in a fast paced environment.
- Competence in handling cash and credit card transactions.
- Able to work a flexible schedule (days, evening, weekends/weekdays and holidays).
- Previous experience with point of sale systems (Micros)
- Ability to stand for long periods
- Ability to lift, pull, and push a moderate weight (about 25 pounds)
- Strong attention to detail.

**Job Type**: Part-time

Pay: $20.67 per hour

**Benefits**:

- Discounted or free food

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- If selected, what notice period do you require, if any?

**Experience**:

- Starbucks or Barista: 1 year (preferred)

Work Location: In person