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National Director, Disability Consulting
13 hours ago
We are seeking a National Director, Disability Consulting to join our team in Burlington, Toronto, Calgary, or Edmonton. The National Director, Disability Consulting will lead our disability consulting and disability service, managing the portfolio across Canada. This role is an integral part of the broader Disability Management Division, led by our Partner Firm Organizational Solutions Inc.
**The National Director, Disability Consulting will**:
- Create, lead, and maintain a high-performance team of disability consultants, disability specialists, disability service advisors, and other support functions
- Work with clients, internal consultants, and the business development team to perform client needs analysis to ensure clients’ requirements are fully understood and represented in the design of solutions relating to disability and absence management
- Analyze client strategic goals and concerns and recommend innovative solutions
- Conduct audits, benchmarking, and analysis as it relates to disability performance and will make recommendations for the client to manage matters of concern
- Work closely with the team, internal partners, and the management team on process improvement, team building, and client servicing
- Play a lead role in the design/management of group disability and time off plans for clients, including benefit plan analysis, design, cost savings, and funding strategies
- Handle vendor procurement, negotiation, and optimization
- Incorporate specialized strategies across health management, absence and disability programs, pharmacy and extended health benefits, as well as leverage data analytics and ensure compliance with relevant policies and regulations
- Support and resolve escalations of client challenges with a focus on resolution and ongoing improvement of the client experience
- Maintain and cultivate strong relationships with carriers
- Support the generation of new business by participating in prospecting opportunities with new clients as part of a broader team
- Ensure disability service team is focused on disability management aspects, working with the Insurers or Third-Party Providers to reach the best outcomes such as building expectation documents and Key Performance Metrics for the providers
- Provide training sessions for clients to enhance knowledge surrounding disability plan design, interaction with the CBA, and, ultimately, the disability process
- Build overall disability and absence management strategy that is relevant to today’s market and best practices and and contemplate future states in conjunction with the Organizational Solutions Inc. leadership team
- Build relationships internally and collaborate effectively on all cross-functional teams
**To be a successful as the National Director, Disability Consulting you will need**:
- 10 years + of industry knowledge and experience in Disability Management or a combination of experience and education
- To have registered professional status within the disability management or professional health sector along with additional course work in occupational health, rehabilitation, legislation related to disability management, human resource management, or disability insurance
- Labour relations experience and/or education would be an asset
- CDMP or NIDMAR would be considered an asset.
- Experience partnering with Third Party Providers to affect positive change
- Strong understanding of benefits administration systems
- To be willing and able to advocate for employer/employee vs. carriers / third-party providers
- To be a proven people leader with the aptitude to lead, motivate, coach, support, and guide staff
- To be a proactive professional, always willing to be on top of emerging best practices for areas of responsibility
- Strong multi-tasking and organizational skills
- To actively embrace and manage change, resolve complex problems, and work well under pressure
- Excellent customer service and communication skills; able to work well alone and in a team setting
- The ability to work within set procedures and policies to ensure the privacy protocols and standard operating procedures are adhered to at all times
- To meet deadlines and provide deliverables as identified in a timely manner
**What’s in it for you**:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation: At People Corporation we are committed to helping businesses succeed.
Organizational Solutions Inc. (OSI) is a premier provider of short-term disability claims management, leave administration, and workers’ compensation claims management in Canada. With over 21 years of experience, OSI is dedicated to delivering personalized support and optimizing workplace health and productivity.
