Distribution Services Coordinator

1 week ago

Kingston, Canada THE EMPIRE LIFE INS. CO Full time

Distribution Services Coordinator

**Why you’ll love this role**:
The Distribution Services Coordinator provides support to our distribution partners by ensuring partner contracting and/or compensation records are kept up to date.

**What you’ll be working on**:
- Key point of contact with distribution partners.- Provides prompt and courteous resolution of enquiries from distribution partners and customers through verbal and/or written communication and may be required to make outbound calls to external clients and distribution partners- Applies critical thinking to screen contracts and related documents to meet established service levels, some of which will be in French and ensures compliance, contractual and regulatory standards are met- Enters and maintains data into multiple administration systems; review and analyze data to ensure accuracy and resolve discrepancies; ensure database is updated and validated with correct information and produce data reports- Investigates and analyzes simple to complex cases and escalates if required- Provides support to multiple teams to provide business requirements for and test scenarios for projects, product launches and system maintenance releases; validate that the changes made, have made a positive enhancement to the user experience

**What you’ll need to have**:
- Completion of post-secondary education or equivalent experience-
- Ability to prioritize and balance multiple tasks- Well-developed analytical and problem solving skills- Attention to detail/accuracy- Well developed communication skills- Well developed customer relations skills- Ability to work independently and as a team member

**It would be nice for you to have**:
- Knowledge of distribution channels- 2+ years work experience in the financial services industry or the insurance industry

**Beyond the salary**:
For regular full-time positions, Empire Life offers a competitive salary and comprehensive benefits package including:
- Benefits plan- Pension plan- Social club- Learning & development- Current career opportunities- Career choices

**Get to know us**:
We’re one of the top 10 life insurance companies in Canada and offer an environment that encourages the pursuit of personal and professional success. At the heart of that success is our focus on customers; we provide protection and financial security for Canadians—with a personal touch.

We acknowledge and reward talent, and support our employees in achieving and exceeding individual and organizational goals. Our goal is to make Empire Life a great place to work, learn and grow, where people can be their true selves, feel they belong and have equal opportunity for growth in their careers. We’re also committed to supporting an inclusive workplace that values diversity.

If you’re looking for an exciting opportunity and the chance to build a career in an innovative and dynamic organization, submit your resume by clicking on Apply.

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