Client Coordinator

We are looking for an experienced and professional **Client Coordinator **to join our team.

The Client Coordinator is responsible for liaising with clients and providing production and administrative support to our Truss Designer’s and General Manager. The Client Coordinator’s role will include working closely with clients, the Production & Delivery Coordinator and Truss Designer’s, to coordinate on-time and accurate production on orders, as well as handling clerical duties, etc.

**DUTIES / RESPONSIBILITIES**:

- Maintain client files (hard and digital copy), while ensuring client information is accurate and current.
- Ensure all dates and status information on work orders are accurate, and communicated in a timely manner to all relevant parties.
- In consultation with the Production & Delivery Coordinator, plan and schedule daily and weekly production.
- Monitor and communicate production changes as required to clients to ensure on time delivery.
- Receive and log incoming plans.
- Follow up with clients on missing or outstanding documentation.
- Create client invoices, follow up on payment, etc.
- Assist with inventory management including receiving raw materials, physical inventory verification, etc.
- General administrative duties; scanning of receipts, ordering office supplies, etc.
- Follow procedures and maintain standards according to company policy.
- Attend company meetings, training sessions, etc. as required.
- Work on additional duties, special projects and assignments as assigned by the General Manager.
- Work in a safe manner in accordance with provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management to have the situation corrected.

**QUALIFICATIONS & EXPERIENCE**:

- Previous experience in an administrative or customer/client relations role required, previous experience in a truss manufacturing setting an asset.
- Knowledge and experience in the use of computers, and office/business software such as Microsoft Word, Outlook, and Excel. Previous experience with Mitek software an asset.
- Excellent verbal and written communication skills.
- Ability to multi-task and meet deadlines.
- Dedicated, hardworking and very detail oriented.
- Ability to work co-operatively in a fast-paced team atmosphere and have positive relations with clients and colleagues.
- Excellent decision-making ability and problem-solving skills.
- Willingness to learn.

**We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person