Customer Success Manager

1 week ago

Vancouver, Canada Prevue HR Systems Inc. Full time

**About the Ideal Customer Success Manager**:
You **love **building relationships with customers, learning about their business and being able to tailor solutions to meet their needs. Your communication skills are exceptional, as are your organizational ones. You like to problem-solve. You have a keen eye for spotting upsell opportunities. You love contributing positively to your work environment and fostering incredible department partnerships. You live and breath customer service.

You have experience with technology and love learning new things. You have innovative ideas and know how to put them into action. You enjoy working in a close-knit team environment.

**What We Offer Our Employees**:
Our Customer Success Manager receives a competitive salary of $50,000-55,000 with bonus opportunities.

**Other great benefits that we offer include**:

- Casual office
- Gym/wellness allowance
- Educational allowance
- Growth opportunities
- RRSP/TFSA matching
- Full extended health benefits paid for by Prevue
- Hybrid flexibility (3 days in office, 2 from home)

**Responsibilities**:

- Renewing accounts in a timely manner
- Managing a portfolio of existing customer accounts and retaining recurring revenue through renewals
- Looking for upsell opportunities to increase client account value, to which we provide commission
- Monitoring personnel movement within your portfolio to ensure that we train all new employees
- Providing loyalty check-ins
- Customer onboarding and training

**Required Skills and Experience**:

- 2+ years of customer service experience (preferably in a similar role at a SaaS company)
- Excellent command of the English language
- Exceptional organization skills
- Outgoing personality
- Ability to quickly grow within our evolving company
- Previous CRM experience an asset

**About Prevue and the Process**

Prevue HR is more than a software company. We are a group of individuals who challenge each other to do better, are passionate about helping companies hire more effectively, and work hard and play hard.

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