Manager - Production Department

4 days ago

Winnipeg, Canada F. H. Black & Company CPA Inc. Full time

We have partnered with a local organization based out of Winnipeg, Manitoba that provides emergency restoration services to residential and commercial clients. Their team is looking to add an experienced **Production Department Manager** to lead their growing team. Reporting to the Vice President, the Production Department Manager plays a key leadership role in driving departmental performance across critical metrics such as sales, profit margins, job cycle time, and customer satisfaction.

**Key Responsibilities**

**Department Leadership & Operational Management**:

- Assign new reconstruction jobs to Production Coordinators based on workload and skillset.
- Lead monthly production meetings and regular check-ins with team members.
- Resolve customer escalations professionally and in a timely manner.
- Identify inefficiencies and implement strategies to optimize performance.
- Lead staffing efforts by identifying departmental needs and managing recruitment.
- Train and onboard new hires in budgeting, scheduling, and client communication standards.
- Conduct structured performance reviews and ongoing staff coaching.
- Promote a team culture centered on accountability, quality, and development.
- Support employees in achieving professional training and development goals.

**Financial Management**:

- Set annual departmental sales goals and individual Coordinator targets.
- Monitor job budgets and department financial performance; report discrepancies as needed.
- Ensure monthly billing targets are met and all final invoices are reviewed and approved.
- Conduct margin reviews, monitor reserve use, and evaluate documentation accuracy prior to billing.
- Lead post-mortem reviews on low-margin projects to identify improvement opportunities.
- Track and analyze financial results by coordinator, PM, insurer, and job type to identify trends.

**Quality Control & Compliance**:

- Audit job files regularly to verify timeline adherence, communication standards, and milestone completion.
- Monitor sub-trade performance and escalate concerns where necessary.
- Approve sub-trade invoices exceeding $20,000 and ensure compliance with contract terms.
- Ensure insurer protocols are followed, including communication logs, schedule updates, and response times.
- Participate in the onboarding and qualification process for new sub-trades.

**Required Skills and Experience**
- Minimum 3 years of experience in construction; restoration experience strongly preferred.
- Proven leadership ability with experience in mentoring and developing staff.
- Strong knowledge of project costing, scheduling, budgeting, and reporting.
- Familiarity with insurance restoration standards and workflows is an asset.
- Ability to read and interpret Xactimate and Symbility estimates.
- Excellent problem-solving, organizational, and communication skills.
- Proficiency in Microsoft Office and project management software tools.

**Benefits**:

- Dental care
- Extended health care
- Life insurance

**Experience**:

- Construction: 3 years (preferred)
- management : 2 years (preferred)

**Location**:

- Winnipeg, MB R2W 0J3 (preferred)

Work Location: In person

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