Guest Services Representative- Slots

22 hours ago

Enoch, Canada River Cree Resort & Casino Full time

Overview:
The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping in the retail outlet.

The GSR will be responsible for creating a positive, informative and fun atmosphere for the Resort. This position is critical in developing loyalty with our patrons and associates. They will promote and maintain the utmost integrity and highest caliber of guest service and respect to all guests and other associates.

**Responsibilities**:
**COAT CHECK**
- Check guest coats in a secure methodical manner
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- Greeting guests as they enter and exit the resort.
- Participate in executing Resort promotions
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned

**PLAYERS CLUB**
- Assist guests with resort inquiries
- Enter guest information into the database
- Participate in executing Resort promotions
- Have detailed knowledge of all events, activities and attractions occurring in the Resort.
- To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
- All other duties as assigned

Qualifications:

- High School diploma
- Dynamic and outgoing personality
- Self motivated
- Organized
- Good communication skills in English (verbal, written and spoken)

The GSR works various types of shifts on a rotating schedule that may include days, nights and evenings. All personnel must be available for all shifts assigned. Schedules are posted prior as per Employment Standards.

**WE OFFER**
- ** **A competitive wage and excellent benefits.
- Shuttle service from West Edmonton location.
- All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
- An opportunity to work within a progressive, exciting team environment.
- An opportunity to work with a skilled Management team.

  • Slot Attendant

    22 hours ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel. **Responsibilities**: - Ensure the guest is being provided with superior customer service - A passion for...

  • Guest Services Representative

    22 hours ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and...

  • Slot Attendant

    3 days ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: The schedule for this position may vary and would require the ability to work shift work, late nights, overnights, weekends and holidays. Reporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests,...

  • Slot Attendant

    5 days ago

    Enoch, Alberta, Canada River Cree Resort Full time

    OverviewReporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel. ResponsibilitiesEnsure the guest is being provided with superior customer serviceA passion for excellent service and...

  • Slot Attendant

    1 week ago

    Enoch Cree Nation, Alberta, Canada River Cree Resort & Casino Full time

    OverviewReporting to the Slot Supervisor/Slot Duty Manager a Slot Attendant will ensure they promote and maintain the utmost integrity and the highest caliber of customer service and respect to all the guests, associates, and AGLC personnel .ResponsibilitiesEnsure the guest is being provided with superior customer serviceA passion for excellent service and...

  • Guest Services Representative

    3 days ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and...

  • Guest Services Representative

    2 weeks ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview The Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and...

  • Casino Host

    1 week ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: Reporting to the Director of Player Development, the Casino Host will be responsible for developing professional relationships with players. They will work with customers to determine how to create an even better experience for the guest. He/she will offer patrons information regarding house and AGLC rules. **Responsibilities**: - Implement...

  • Guest Services Representative

    2 weeks ago

    Enoch, Alberta, Canada River Cree Resort Full time

    OverviewThe Guest Service Representative (GSR) is responsible for providing a value-added experience to all Resort guests throughout our property. The GSR is responsible for the Coat Check and Players Club. This position will include data entry and assisting with the internal/external promotions executed by the Marketing Department for the Resort and helping...

  • Cage Supervisor

    1 week ago

    Enoch, Canada River Cree Resort & Casino Full time

    Overview: Reporting to the Cage Manager, the Cage Supervisor is responsible for ensuring that proper internal control measures are in place and being followed for all financial transactions within the Cage (Count Room, Main Cage, Gift Shop and Poker). The position must report all operational exceptions/concerns to Slot Management. They will promote and...