Facilities Services Coordinator

2 weeks ago

Dundas, Canada BGIS Full time

Job Field:
**Customer Service/Call Centre**
- Job Type:
**Full-time**

**SUMMARY**

The Operations Centre is a critical environment within BGIS, responsible for receiving and dispatching facilities service requests for its clients. The work environment is fast-paced, and client-service focused.

**KEY DUTIES & RESPONSIBILITIES**
- Learns client account details, the service request/work order management systems, the telephone system, processes and operating procedures
- Fills basic client requests including creating and dispatching work orders to appropriate internal and external service providers and relaying appropriate information to front line facilities managers
- Assesses and accurately assigns level of priority to facilitate timely fulfillment of service requests
- Learns techniques for troubleshooting service issues, communicating with internal technicians and Facility Managers, external service providers, landlords and other relevant parties
- Receives guidance and support in completing service requests including activities such as proper work order processing, dispatching and the communication of information.
- Provides customer service support
- Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.
- May be required to provide training to new Team Members.
- Other duties as assigned.

**Knowledge & Skills**
- Demonstrates language proficiency (both verbal and written), including proper grammar, spelling and punctuation. Clear and effective communication skills
- Basic understanding of the facilities/property management industry and knowledge of facility operations and maintenance, an asset.
- Strong customer-service orientation and demonstrated customer service skills.
- Demonstrated ability to gather information, accurately assess issues and assign level of priority; effective probing and problem solving skills.
- Demonstrated organizational skills.
- Ability to sustain concentration over a prolonged period of time and pay attention to details.
- Demonstrated computer proficiency including solid keyboarding skills.
- Demonstrated personal leadership attributes incorporating a commitment to ongoing development and continuous learning.
- Bilingualism considered an asset

**Licenses and/or Professional Accreditation**
- None required

**#LI-RM1**

**#LI-Onsite

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