Deduction Resolution Specialist

Smucker Foods of Canada Corp. is a subsidiary of The J.M. Smucker Co. For more than 125 years, The J.M. Smucker Co. has been trusted to deliver quality food consumers trust for themselves and their families. Guided by a vision to engage, delight, and inspire consumers by building brands they love and leading in growing categories, Smucker has grown to be a well-respected North American marketer and manufacturer with a balanced portfolio of leading and emerging, on-trend brands. This includes offering beloved brands such as Jif®, Folgers® and Milk-Bone® as well as leading brands exclusive to Canada including Robin Hood®, Five Roses®, and Carnation®.

At Smucker, we provide a nurturing, collaborative and inclusive environment giving each employee the opportunity to contribute and thrive in their own unique way. We want you to become part of the Smucker Family; to become part of our journey of growth and thriving together. Join Smucker and experience a place where everyone can be their whole self, is respected, included and treated equitably, has a voice and can make an impact.

Our Company remains rooted in the values established at our founding and as defined by our Basic _Beliefs_ and Our Commitment to Each Other. For more information about our Company, visit


Position Title:
Deduction Resolution Specialist

Reports To:
Manager, Customer Financial Services - Deductions

**Location**:
Markham, Ontario (Hybrid)

Your Opportunity as the Specialist, Deduction Resolution

In this role you will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement. The incumbent should have strong communication, analytical and problem-solving skills, as well as strong collaboration with cross-functional partners to minimize deduction issues and improve invoice accuracy.

ESSENTIAL JOB FUNCTIONS SUMMARY
- Research, analyze, and resolve deductions on customer payments while adhering to established processes to ensure coding, reporting, and financial impact accuracy.
- Accountable for driving results with sales and sales support on pre-determined deduction metrics, timely follow up with customers on invalid deductions, and takes the lead on driving collaboration of key accounting and finance decisions.
- Source backup documentation (debit notes and POS data when available) for deductions taken
- Escalate deductions issues to Team Manager and Sales team
- Collect outstanding unauthorized deductions that customer agreed to repay
- For continuous improvement, address promotion setup accuracy versus customer deduction and promotional programs
- Be familiar with costing sheets, deal sheets, contract, promotions for assigned customers
- Work on special projects as required
- Backup support for team members as required
- Work closely with the Trade Spend Analysts for claims accuracy and post audit research
- Provide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.
- Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.
- Build strong relationships with internal and external partners to drive customer behavior improvements.
- Manage a combination of daily responsibilities and special projects to support current business activities and needs.

QUALIFICATIONS

Minimum Requirements:

- Diploma/Degree or relevant experience required
- 1 year of related business experience
- Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
- Must be positive, passionate and willing to make a difference
- Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
- Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives, meet deadlines
- Proven ability to organize information, manage multiple priorities, and adapt to changing needs of the business
- Ability to display indirect leadership across other functional areas to accomplish company goals.
- Proficient computer skills, including Microsoft Word and PowerPoint.

Additional skills and experience that we think would make someone successful in this role:

- Business, Finance, or Supply Chain focused degree
- Experience in the CPG (Consumer Packaged Goods) industry
- Data visualization tool experience (i.e. Spotfire, Tableau)
- Career interest in the Supply Chain and/or Finance field
- High Radius experience an asset
- Bilingualism (French) is a definite asset but not required

Smucker Foods of Canada Corp. is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability