Food and Beverage Manager

7 days ago

Ottawa, Canada Gray Collection Full time

Reporting to the Food & Beverage Director, the Food & Beverage Manager will play a pivotal role in ensuring the flawless operation of our restaurant and banquet operations by providing efficient service, maintaining high standards, and fostering a high-performing team. Building and maintaining strong professional relationships within the front-of-house and back-of-house teams will be crucial to your success.

**Responsibilities**:

- Cultivate a culture of authentic hospitality to support business objectives and growth.
- Oversee logistics, including setup, staffing, and equipment, ensuring seamless event execution.
- Manage financial aspects such as inventory controls, period-end assistance, billing reconciliation, and cash deposits.
- Prepare financial reports, analyze performance, and recommend strategies for departmental growth.
- Handle recruitment, employee schedule, training, integration, performance feedback, and employee relations.
- Address service-related issues promptly to ensure guest satisfaction.
- Provide ongoing support to the Food & Beverage Supervisor and service team, actively participating in service.
- Lead by example, maintaining cleanliness and orderliness.
- Offer feedback and guidance to ensure team members have growth and development opportunities.
- Support the Food & Beverage Director in achieving departmental key performance objectives for the restaurant and banquet operations.
- Coordinate and plan banquet events, ensuring client expectations are met, and actively participate in BEO meetings and event report generation with the Sales Department.
- Build and motivate a high-performing team with strong quality and sales standards.
- Maintain an impeccable online reputation across platforms like TripAdvisor, Google, and local review sites.

**Qualifications**:

- At least 3 to 5 years of supervisory experience in a premium, fast-paced, high-energy environment.
- Strong leadership and team management skills.
- Extensive knowledge in wines and beverages.
- Smart Serve Certification is required.
- Flexibility to work various shifts, including weekdays, evenings, and weekends.
- Ability to handle stressful situations and thrive in a fast-paced environment.
- Knowledge of health and safety regulations related to food and beverage service.

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