Food & Beverage Operations Manager

**FOOD & BEVERAGE OPERATIONS MANAGER**
**Status: Full-Time**
**Reports to: Director, F&B Operations**

Are you a passionate Food & Beverage leader ready to make your mark on the future of hospitality in Ottawa? Look no further—the Ottawa Marriott Hotel is your next career destination.

Located just steps from Parliament and currently undergoing an **exciting transformation**, our hotel is redefining modern hospitality. With reimagined guestrooms, revitalized event spaces, and a **bold new restaurant concept** on the horizon, this is your opportunity to shape food, service, and guest experience at one of the city’s most iconic hotels.

We’re looking for a visionary Food and Beverage Operations Manager—a leader who lives for creativity, thrives on consistency, and inspires excellence at every level. If you’re energized by innovation, driven by high standards, and passionate about leading teams to deliver unforgettable dining experiences, this is your moment.

**This is more than a role—it’s a chance to be part of a global brand, a transformative vision, and a culinary journey just beginning.**

**YOUR RESPONSIBILITIES MAY INCLUDE**:
**Managing Day-to-Day Operations**
- Oversee and coordinate daily operations of all Food & Beverage outlets, ensuring exceptional service and quality standards.
- Maintain compliance with all service and sanitation guidelines across restaurants, bars/lounges, and in-room dining.
- Monitor staffing levels to ensure operational efficiency and alignment with financial objectives.

**Leading the Food & Beverage Team**
- Provide leadership, coaching, and mentoring to foster professional growth within the team.
- Set, communicate, and evaluate daily goals and objectives.
- Ensure compliance with all food and beverage policies, liquor laws, food handling regulations, and sanitation standards.
- Promote open communication and a collaborative team culture.

**Delivering Exceptional Customer Service**
- Champion a service culture that consistently exceeds guest expectations.
- Actively engage with guests and employees to understand and resolve concerns, ensuring continuous service improvement.
- Provide personalized coaching and guidance to enhance team responsiveness to guest needs.
- Incorporate guest satisfaction metrics into team meetings and initiatives for ongoing improvement.

**Human Resources & Team Development**
- Provide clear direction and establish performance expectations for team members.
- Identify and support individual development needs through training and professional development opportunities.
- Promote a fair and inclusive work environment.
- Encourage open communication, solicit feedback, and respond to employee concerns.
- Monitor employee satisfaction and implement strategies to address issues proactively.

**Financial and Administrative Responsibilities**
- Oversee departmental financials, including purchasing, cost controls, and vendor payments.
- Accurately interpret and review various operational reports and data.
- Perform additional duties as assigned in support of departmental and organizational goals.

**JOB SPECIFICATIONS**:

- **Education/Experience**_
- Completed post-secondary degree, diploma or certificate preferably in Hotel and Restaurant Management, Hospitality, Business or similar.
- Have a minimum of 4 years experience in a food and beverage setting (restaurant, lounge, or bar) at a leadership or supervisory level.
- Previous payroll or timesheet experience (asset).
- Valid Certifications (Smart Serve, Food Handlers. First Aid and CPR certification)
- **Complexity and Analysis**_
- Have a passion for providing great customer service.
- Able to work a flexible schedule.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Must be friendly and committed to a high level of guest service.
- Proficiency in Microsoft Office (Excel/Word/Outlook) and Micros P.O.S. system.
- Bilingual (English & French) preferred.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Application question(s):
**Experience**:

- food and beverage supervisory: 4 years (preferred)

**Language**:

- English and French (preferred)

Work Location: In person