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Assistant Manager, Richmond Swim
2 weeks ago
**External Posting**:**Assistant** **Manager, Richmond Swim**
**Who we are**
We are a fast-growing leader in children’s programming who offer high-quality bike and swim lessons across North America.
**Our mission**
We inspire kids to believe in themselves.
**Why you’ll love working at Pedalheads**
**Growth**
Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.
**Culture**
Our people consistently attribute their love of working at Pedalheads to the culture and team. We’re all about creating a supportive, energizing team environment with fun, friendly and driven people.
**Opportunity**
We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.
**Purpose**
By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there
**The Role**
We are looking for a lively, energetic person who thrives in fast-paced environments and lives for multitasking. You love interacting with people, communicating with ease, and are committed to knowing every customer by name. You are a people leader who creates a playful work environment while being able to hold your people accountable.
**Your Responsibilities**
In addition to sharing your ideas on how we can grow, learn and build in this role, you’ll also be:
Business Operations
- Full cycle operations a well-run business, establishing a welcoming, family-focused environment
- Working with the Manager to ensure strategic plans are implemented to reach company KPI’s
- Ensures that procedures and safety standards are being followed and upheld
Leadership
- Provides leadership, direction, and support to the Park Royal team
- Recruits, interviews and hires the best swim instructors and lesson supervisors
- mentors, and develops swim staff through a nurturing environment where they can excel through encouragement and empowerment
- Ensures swim staff are adhering to high quality teaching methods and providing an overall safe and fun experience for campers
- Schedules staff and ensures consistency within instructors
Program Development
- Acts as a trusted communicator, staying informed on program offerings, policies, and changes, and ensuring all key information is shared with your team and applied at the facility
- Supports the building of relationships within the communities and leverage these relationships to promote growth of the Pedalheads brand
- Seek new strategic growth opportunities for daytime programs
- Grows revenue by driving sales and business results through premium customer experience, employee relation, and detail-oriented operations.
Customer Service
- Has the foresight to prevent complaints before they occur
- Has an empathetic approach to customers, being an active listener, acknowledging their concerns and being able to action upon them with care and deliberation
- Provides excellent customer service and takes ownership of elevated customer issues, always aiming to find the best possible solutions, delivered in the best possible way.
- Reviews and analyzes customer satisfaction scores to identify patterns and trends, providing support and guidance to your team to act where required.
- Analyzes performance in quality and efficiency, and drives improvements to meet strategic goals
**Skills, Knowledge and Experience**
- Strong and dynamic leader and mentor
- Customer service specialist
- Outstanding organizational skills, detail oriented
- Exceptional interpersonal skills with ability to interact and build strong relationships with individuals at all levels.
- Decisive decision maker, able to quickly diagnose problems and create solutions.
- Personal integrity and initiative; a self-starter willing to “roll up your sleeves.”
- A minimum of 1 years’ experience in a supervisory position within operations environment, tourism, recreation or child and youth programming an asset
- A minimum of 2 years’ experience with customer service and customer relations
- A high proficiency with Microsoft Excel or similar spreadsheet software
Assets
- An undergraduate degree in business, operations, management, or recreation
- Experience working in recreation, children’s programming, hospitality, and/or the restaurant industry
- Experience with ADP Workforce Now, scheduling, approving hours
- Experience delivering training sessions to youth (17-24)
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