Clinical Informatics Manager

Article Flag: Mandatory Vaccination Please Note:
As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Order and the Health Sector Order), as of October 26, 2021, all employees working for Providence Health Care must be fully vaccinated against COVID-19. Proof of vaccination status will be required.

Summary:
Within the context of a patient and family-centered model of care, and in accordance with the Mission, Vision, Values, and strategic directions of Providence Health Care, the person promotes a safe, respectful, and civil working environment for patients, residents, clients, families, visitors and staff.

Reporting to the Senior Manager, Clinical Informatics, the Clinical Informatics Manager works closely with PHC program/service Directors, VCH Program/Service Directors and Managers for area-specific needs, and CST/IMITS counterparts to promote and lead the integration of computer and communications technologies with clinical change initiatives to enhance evidence-based clinical practices. This position works to increase the effectiveness, efficiency, accountability, and sustainability of these initiatives by providing both clinical informatics and project management leadership. The Lead also manages a team of clinical informatics specialists and has primary responsibility to a program/programs or service area(s) but also works across the organization and in a broader regional context.

Qualifications / Skills and Education:
Education

Bachelor's Degree in Nursing or a Health Sciences Profession supplemented with seven (7) to ten (10) years' experience in leading major clinical or quality improvement initiatives in a large, complex health care environment, or an equivalent combination of education, training and experience. Previous experience leading or supervising teams in the design and implementation of clinical systems is preferred. Current practising registration with the applicable provincial college or association.

Skills and Abilities
- Comprehensive knowledge of clinical process, workflows, clinical services delivery and patient/client satisfaction determinants, and of the applicable standards of practice and guidelines for clinical practitioners.
- Strong understanding of clinical information and data and how these are managed and operationalized within the clinical information system to create knowledge. Possesses a solid awareness of new trends in clinical practice and information systems.
- Demonstrated knowledge and skill in implementing evidence-based practice in a clinical setting and ability to introduce clinical and policy change to designated program area(s).
- Demonstrated ability to create and execute plans and ensure timelines are met while working with a variety of stakeholders.
- Exercises initiative, self-direction and problem solving abilities to identity gaps and opportunities for improvement.
- Uses effective facilitation, communication and negotiation abilities to achieve consensus, resolve conflict, achieve desired outcomes and address potential barriers to success.
- Demonstrated ability to lead project teams, and organizes and direct work efforts to meet deadlines and realization project completion.
- Demonstrated ability to work independently or as part of a team.
- Physical ability to perform the duties of the position.

Duties and Responsibilities:
1. Provides clinical informatics leadership to ensure information technology design and future state workflows provide the best opportunities to support and transform clinical practice, education, administration, and research across the continuum of care and across specified programs and/or specialties within PHC.

2. Leads broad groups of stakeholders across the organization to identify clinical and business requirements. Facilitates consensus, consults, negotiates, and shares information to achieve comprehensive clinical enhancements and transformations that address the needs and strategic directions of the program/speciality area. Communicates the benefits, obligations, responsibilities, and changes in processes and ensures questions and concerns are addressed in order to achieve buy-in. Recommends prioritization for requests requiring resourcing.

3. Drives best practice and best clinical outcomes for the assigned Clinical Informatics portfolio by collaborating with stakeholders to lead design that meets organizational requirements and is based on best evidence and professional standards. Works with program/specialty and site leadership to facilitate the implementation of workflow improvements pertaining to clinical practice changes; and to establish new or revised policies, procedures, protocols, training, and clinical processes affected by the clinical information system transformation.

4. Leads, collaboratively with the program/specialty and unit leadership, the process to ensure readiness for implementation and supports change management and learning strategies. Applies