Control Tower Specialist

6 days ago

Brampton, Canada Nestle Full time

**A little bit about us
**Position Snapshot**
**Business areas**:Nestlé Canada
**Job title**:Control Tower Specialist
**Location**:Brampton, Ontario, Canada
**Grade**:15

**Position Summary**

The primary purpose of the Control Tower Specialist is to coordinate all domestic inbound and outbound flow activities to/from Nestlé warehouses (to Customer), factories and Co-Manufacturing (Supply Freight inbound prioritization) facilities in order to maximize warehouse space and labour constraints. This role will manage the day to day Control Tower operations by creating load plans in TM-SAP, tracking and measuring performance, maintaining and communicating priority load. Also, escalate all issues related to stock availability, and overflow requirements to avoid extra costs in outside storage and detention/demurrage charges from carriers.

**A day in the life of a Control Tower Specialist**:

- Day-to-day timely operational execution - highlight risks to customer service, transportation & warehousing teams
- Prioritizing all inbound loads identified by control tower tools and DSP
- Communication of known transportation-related delays to various internal stakeholders
- Ad hoc Accessorial validation / escalation according to the Accessorial review strategy
- Forecast Carrier tracking of loads and escalation of carrier non-compliance
- Holiday Plan published and followed (i.e. align orders to shipment cycle)
- Ensure warehouse capacity is not exceeded by developing inbound receiving schedules with DSP inputs
- Timely followup of all rush / off schedule customer requests
- Reduction in compliance fines by proactively working with customer service to identify late orders to customers
- Make recommendations to change inbound appointments based on stock requirements and availability

**What will make you successful?**
- Postsecondary education in supply chain management and experience in customer service/ transportation/ warehousing and demand & supply planning areas
- Operational knowledge on order to cash/warehousing processes, key variants and best practices
- Risk management skills
- Knowledge of key performance measurements in CS, transportation, warehousing and DSP
- Ability to monitor real-time performance and escalate future issues throughout the organization
- Strong knowledge of end to end Order to Cash and Shipment Processes
- Knowledge of End to End Payment Processes and Data Management principles
- Strong understanding of SAP System (R/3 and TM)
- Broad knowledge of business areas e.g. demand & supply planning, transportation, physical logistics and customer service

**What you need to know:
What can we offer in return? Great benefits you’d expect from a business the size of Nestle including a excellent training and development programs as well as opportunities to grow within the company.

Nestlé is an equal opportunity employer committed to diversity and inclusion. If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

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