Corporate Support Representative

.

**LOCATION**:Altona, MB

**SCHEDULE**:Full Time

**REPORTS TO**: VP of HR & Corporate Services

**DIRECT REPORTS**: N/A

**COMPANY PROFILE**:

- Red River Mutual is considered one of Insurance Business Canada's Top Insurance Workplaces of 2021_
- Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected and to know that someone is looking out for them. So we treat our employees like family members - we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities.

**PURPOSE OF POSITION**:

- As a Corporate Support Representative, you are responsible for the day to day office & corporate services administration at Red River Mutual. As the first point of contact for all in-person interactions and the telephone operator, a high level of customer service is required in a timely and friendly manner. A high level of organization is also required to conduct day-to-day activities that ensure efficiency in the office. Duties include, but are not limited to: Answering inbound calls, and handling in/outbound mail, inventory and supply ordering for the office, meeting support, clerical tasks, and facilities support.

**KEY RESPONSIBILITY AREAS**:

- Clerical/Customer Service:_
- Receiving visitors at the front desk by greeting, welcoming, signing them in, directing and announcing them appropriately and in a friendly manner.
- Operating and adminsitering the call-handler switchboard, answering, screening and forwarding all incoming phone calls.
- Working with staff to understand the availability and direct customers accordingly.
- Fulfill customer/broker literature requests.
- Other duties and assistance in various business need as assigned.
- Processing/Mail Distribution:_
- Receive and sort daily incoming and outgoing mail.
- Retrieving and distributing policy declaration prints per daily audit lists and as requested.
- Operate mail equipment (I.e. folder/inserter and postage metre.)
- Collecting, preparing and delivering mail through Courier and Canada Post.
- Transferring electronic policy documents into workflows.
- Sending daily policy e-docs to the broker once the processing is completed.
- Facilities:_
- Monitoring facilities and office supplies and order when necessary.
- Responsible for the annual paper document shredding.
- Serves alongside the Employee Safety and Health Committee as the facility emergency response coordinator.
- Responsible for managing the safety and organization of the Altona office basement
- Assist with overseeing facilities maintenance and repairs such as water metre readings, waste management, and parking lot safety.
- Day to day printer and fax maintenance (add/order paper, keep organized clean, submit requests for ink, service, etc.)
- Ensure reception area, washroom and all common spaces are tidy and presentable.
- Maintaining kitchen cleanliness and ordering supplies as need. Example: ensure dishes and hand towels are clean, fully stocked supply of creamer, coffee, napkins, etc.
- Maintaining meeting room bookings, including coordinating setup and clean up and organizing catering as needed.
- Maintain inventory stock of office materials; including keeping an updated inventory list and ordering stock as required.
- Physical Requirements:_
- Extended periods of standing.
- Frequent periods of mobility throughout multiple floors of the office.
- Repetitive motion.
- Must be able to lift, push, pull and/or carry objects up to a maximum of 50lbs.

**QUALIFICATION AND SKILLS**:

- Proficient in Microsoft Office 365 and familiar with Adobe
- Professional attitude and attire
- Strong written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Multitasking and time management skills, with the ability to prioritize tasks
- Positive customer service attitude
- High attention to detail
- Ability to work both independently and as a team to reach common goals
- Strong keyboard (typing) skills considered an asset
- High school diploma or equivalent education required
- Certificate or diploma in Administrative Assistance considered an asset
- Valid Class 5 Drivers license is required
- We thank all applicants for their interest; however only those selected for an interview will be contacted._

***
** 1-800-370-2888
** (toll free).