Billing Representative

COMPANY PROFILE:Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them.  So, we treat our employees like family members – we'll be honest with them, support them, offer a listening ear, admit when we're wrong and be a positive force in their lives and in our communities.LOCATION: Altona, MBSCHEDULE: Full-Time REPORTS TO: Manager, Billing DIRECT REPORTS: N/APURPOSE OF POSITION:This position is responsible for handling insured/broker account receivables, inquiries and concerns on various billing payments, NSFs, and collections at a policy level while ensuring a high level of customer service to our broker network. KEY RESPONSIBILITY AREAS:Manage incoming phone calls from insureds and brokersProvide a high level of customer service when dealing with customer or broker inquiries regarding account statusesVarious processing tasks (policy payments, updating banking information, etc.)Managing overdue accountsClosely work alongside the other Billing RepresentativesVarious other duties as assignedQUALIFICATION AND SKILLS:High School Diploma1-2 years' experience in the Customer Service field Post-Secondary education in a related field is considered an assetCustomer service orientatedExcellent decision-making skillsProven teamwork and collaboration skillsStrong written and oral communication skillsProven conflict management and resolution skillsWe thank all applicants for their interest; however only those selected for an interview will be contacted.Accommodation for applicants with disabilities is available upon request any time during the recruitment process. Our Accessible employment policies and practices are available on request and in accessible formats. Applicants with disabilities can request accessible formats of communication and/or request an alternative method of applying for a position by contacting  or toll free).