Coordinated Access Manager

**Company Overview**

The Truro Housing Outreach Society (THOS) has been serving central Nova Scotia since 2014 as a registered nonprofit and charitable organization. Our mission is to combat housing insecurity in our community through various support services, including emergency and transitional housing, advocacy, and education.

**Position Overview**:
The Truro Housing Outreach Society (THOS), is seeking a strategic, community-minded **System Planner** to lead the development and implementation of a **Coordinated Access System (CAS)** in **Colchester, Truro, and East Hants**.

This position is funded through **Reaching Home - Canada’s Homelessness Strategy** and will play a critical role in establishing the structures, tools, and community partnerships required for an equitable, effective, and data-driven response to homelessness across the region.

**Key Responsibilities**:_System Design & Implementation_
- Lead the planning, coordination, and development of a new Coordinated Access System in alignment with Reaching Home directives and Built for Zero principles.
- Facilitate the mapping of local service pathways, referral processes, and assessment tools.
- Identify and support the establishment of **Access Points**, **Assessment Tools**, and a **By-Name List** system to track individuals experiencing homelessness.
- Ensure that the system meets federal Reaching Home requirements, including governance, data collection, prioritization, and real-time reporting.
- Stakeholder Engagement & Governance_
- Convene and support a local **Coordinated Access Governance Committee**, including service providers, municipal leaders, and people with lived experience.
- Act as liaison between THOS, service partners, and other stakeholders across Colchester, Truro, and East Hants.
- Foster strong relationships and transparent communication between system users, ensuring community ownership and participation.
- Data & Performance Management_
- Oversee the implementation and use of HIFIS (Homeless Individuals and Families Information System) or approved alternative tools.
- Ensure data accuracy, privacy, and usage in line with Reaching Home and local governance policies.
- Support continuous improvement through performance metrics, data analysis, and regular reporting to the CAB, community, and federal partners.
- Capacity Building & Training_
- Develop training materials and deliver sessions for staff and partners on Coordinated Access processes, HIFIS, and system protocols.
- Support onboarding of service providers and Access Points to the new system.
- Promote trauma-informed, culturally responsive, and equity-focused service delivery through all CAS components.

**Qualifications & Experience**:

- Post-secondary education in Social Work, Public Policy, Community Development, Health Administration, or a related field.
- **3+ years experience** in system planning, homelessness response, or community-based coordination.
- Familiarity with **Reaching Home**, **Coordinated Access**, and/or **Built for Zero Canada** models.
- Experience working with or within diverse and rural communities; understanding of local barriers and strengths in Colchester, Truro, and East Hants is a strong asset.
- Proficiency with **HIFIS**, client management databases, and data analysis tools.
- Strong facilitation, project management, and stakeholder engagement skills.
- Understanding of housing-first principles, harm reduction, and trauma-informed care.

**Assets**:

- Experience working directly with individuals experiencing homelessness or housing precarity.
- Knowledge of provincial housing systems, health, and social supports.
- Familiarity with rural service delivery and cross-jurisdictional coordination.
- Experience coordinating governance tables or collaborative working groups.
- Understanding of Coordinated Access systems and BNL

**Working Conditions**:

- This is a contract position funded through Reaching Home, with the potential for renewal pending continued funding.
- The role will require regular travel throughout Colchester, Truro, and East Hants; a valid driver’s license and access to reliable transportation are required.
- The position is primarily work from home with regular office check in's when required
- Occasional evening meetings or community events may be required.

Pay: $25.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Casual dress
- Mileage reimbursement
- Work from home

Schedule:

- Day shift
- Evening shift

Work Location: Hybrid remote in Truro, NS B2N 1X7

Application deadline: 2025-07-21
Expected start date: 2025-08-04