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Relief Support Worker

3 weeks ago

Toronto, Canada STREET HAVEN AT CROSSRDS Full time

**Classification Title: Relief Support Worker**

**Department: Housing & Shelter Services**

**Hours of work: Casual (minimum of two offered shifts per month)**

**Reports to: Director, Housing and Shelter Services**

**Position summary**:
The Relief Support Worker ensures efficient and effective support is provided to Street Haven clients. The Relief Support Worker provides opportunities for clients to reach their potential, particularly in relation to independence, social interaction, self-determination, and participation. The Relief Support Worker will report to the Director of Housing and Shelter Services but can pick up shifts across multiple programs, including Housing & Shelter Services, as well as Addiction, Mental Health, and Outreach Services.

**Key responsibilities**
- Client support
- Supports completion of intakes, admissions and orientations
- Conducts mental health and wellness assessments and follow-up
- Assesses and assists with client personal needs e.g., hygiene, nutrition, medical, and/ or emotional
- Makes appropriate referrals, provides information and advocates with support services to assist clients with meeting their personal goals
- Supports and facilitates stabilization of clients during their stay
- Has a foundation for and understands guiding principles of group facilitation
- Identifies, intervenes and effectively deals with crisis, conflict situations and emergency situations that arise
- Advises clients of their rights and responsibilities
- Explains, monitors and reinforces Street Haven policies and procedures to ensure a safe, mutually respectful environment
- Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
- Monitors the safety, security, and general welfare of clients and facility during shift and documents shelter happenings and client activities as necessary
- Communicates with shelter case managers regarding client care
- Program support
- Works within a multi-disciplinary team, liaising with others to promote a supportive and respectful environment
- Ensures flow of critical information, including documentation and shift change, to bring forward issues and occurrences that take place while on shift
- Promotes a mutually supportive environment that emphasizes collaborative approaches and values the contributions of all members, including staff and clients
- Housekeeping maintenance
- Uses Street Haven ticket system for IT and property management support and maintenance
- Maintain and complete any housekeeping maintenance that is required
- Performs clean up duties, house chores and laundry using Street Haven sanitation and cleaning procedures
- Refills supplies and food containers and restocks supplies
- Services meals and completes kitchen clean up chores as needed
- Administration
- Responsible for the admission, discharge and profile creation on the database for new clients
- Develops and maintains accurate and confidential user of service record keeping in accordance with Catalyst and SMIS database Street Haven policies and procedures
- Maintains accurate real time case notes, client data and other records
- May be required to prepare shift report forms, chore sheet, cash control and the overnight checklist
- Adherence to Shiftlink database terms and usage

**Qualifications and requirements**:
**Education**:

- Degree or 2-year diploma from a registered community college in human services, social services or related community work or a suitable combination of education and experience.

**Knowledge, skills and attributes**:
Proficient knowledge in the following areas:

- Systemic issues of women who are facing of poverty, mental health, addiction, abuse and social isolation
- Community resources for individuals who are homeless, at risk of homelessness, living in poverty, or living with mental health or addiction issues
- Psycho-social rehabilitation, recovery model, motivational interviewing and journey of change and its influence on client outcomes
- Privacy legislation and policies within the organization related to confidentiality of client information
- Database entry and navigation

The following skills and attributes:

- Ability to identify and assess risk and implement strategies that minimize risk to self, the client, and others
- Strong problem solving, conflict resolution and mediation skills within a solution-focused framework
- Ability to de-escalate crisis situations and provide supportive services to women from a trauma informed, harm reduction perspective
- Ability to provide resources and education in a group setting

**Experience**:

- 1-2 years’ relevant experience preferably in social services
- Minimum 1 years’ experience working with marginalized women facing complex mental health and addiction issues
- Certificates in First Aid, CPR, crisis intervention and prevention and harm reduction an asset

**Working environment**:

- Works casua