Delivery Manager

**Why WestJet**:
Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

**Join us, this is where your career story takes off.**

**Overview of Role**:
The Delivery Manager - Identity is WestJet’s operational leader for enterprise Identity & Access Management (IAM) and Privileged Access Management (PAM). This people leadership role is accountable for the operational IAM and PAM teams, owning strategy, process automation and execution, and technology operations for identity governance (SailPoint) and privileged access management (CyberArk). The role drives measurable control maturity, ensures compliant access at scale, adheres with zero trust security principles, and partners closely with business stakeholders, Cybersecurity, Architecture, and Modern Workplace teams to deliver secure, automated, and resilient identity services.

**Key Deliverables / Responsibilities**:

- Lead, mentor, and develop the IAM and PAM teams, fostering a high-performance, collaborative culture
- Own and support WestJet’s identity and privileged access management platforms, ensuring reliable operations, upgrades, integrations, disaster recovery readiness, and audit evidence management
- Manage vendor relationships, software contracts, and budgets for IAM/PAM platforms and contractors
- Execute and continuously improve IAM and PAM processes in alignment with cybersecurity policy and zero trust principles
- Partner with the Cybersecurity team to develop, implement, and govern identity-related processes and controls
- Deliver prioritized IAM/PAM initiatives, including program resets, policy rationalization, privileged account onboarding, vault hardening, and recertification cadence
- Report on key metrics (e.g., provisioning accuracy, access review completion, privileged coverage, control effectiveness)
- Ensure adherence to regulatory and audit requirements in partnership with Cybersecurity
- First Year Mandate: Lead reset of WestJet’s IAM and PAM programs, focusing on zero trust security principles and process automation

**Experience and Qualifications**:

- Bachelor’s degree in a technical field; Master’s degree considered an asset
- 8+ years of relevant experience in IAM/PAM leadership, including hands-on platform ownership
- ITIL Foundations/Certification
- Proven experience managing teams, vendors, and budgets
- Strong strategic vision, technical expertise, and stakeholder partnership skills
- Experience with process automation and zero trust security principles
- Strong senior stakeholder management capabilities

**The benefits of being a WestJetter**:
WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

- A fun and friendly culture with colleagues who work together to win
- Travel privileges for you and your family, effective from your start date
- Savings and Benefit programs that are flexible to meet your specific needs

**About WestJet Group of Companies**

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.

As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada’s leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.

**Our Safety Promise**

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

**Our Commitment to Diversity and Inclusion**

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