Venue Technology Manager

4 days ago

Toronto, Canada Legends Full time

**LEGENDS**:
**THE ROLE**:
**ESSENTIAL FUNCTIONS**:

- Deliver and actively support point-of-sale, payment, and various other systems that are critical to business operations
- Hire, schedule, and optimize deployment of hourly venue technology
- Manage hourly venue technology staff by coaching, counseling, monitoring performance, and performing disciplinary actions when appropriate.
- Ensure pre-opening walk-throughs are completed to ensure all systems are operational prior to opening to
- Manage and provide support for all system issues as well as escalating problems to internal and external service providers, as necessary.
- Manage and optimize 3rd party vendor relationships that are key to venue technology, including point-of-sale vendors, digital menu board providers, etc.
- Replacement of defective hardware before, during and after
- Plan, prepare and coordinate hardware and software upgrades and patches
- Maintain an inventory of all hardware
- Ensure all technical support issues are logged in Legends ticketing
- Maintain a thorough knowledge of the organization and adhere to all organizational technology
- Serve as primary point of contact for all IT related issues and inquiries at the venue to ensure priorities are established and met.
- Perform additional related duties, tasks and responsibilities as required

**QUALIFICATIONS**:

- Bachelor’s Degree or equivalent industry experience
- 4+ years of relevant point-of-sale experience, ideally in the Hospitality or Tourism industry
- Experience with Windows 10 and Microsoft Office 365 suite of products
- PCI risk and compliance
- Supervisory experience with the ability to motivate and lead teams
- Ability to effectively manage and produce in a matrixed environment
- Excellent interpersonal and communication skills
- IT Management tools (e.g. Active Directory, ServiceNow)
- Ability to lift up to 30 pounds regularly and occasionally up to 50 pounds
- Experience with an IT ticketing solution to track and manage issues and requests
- Managing external vendors delivering managed IT services
- Relevant technical certifications preferred
- A wide base of experience in one or more technologies, including systems, client technologies, network, business intelligence and analytics
- Excellent written and verbal communication skills, with the ability to communicate with all levels of staff
- Excellent organizational skills with the ability to prioritize workload and multitask in a fast-paced environment
- Strong problem solving and creative skills, and the ability to exercise sound judgment
- High level of integrity and dependability with a strong sense of urgency and result-orientation
- Must be able to work varying schedules to reflect the business needs of the organization, including nights and weekends
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._
- #LI-DB1_

  • Venue Technology Operations Manager

    2 weeks ago

    Toronto, Canada PMY Group Full time

    Join to apply for the Venue Technology Operations Manager role at PMY Group 2 weeks ago Be among the first 25 applicants PMY Group is seeking an experienced Venue Technology Operations Manager in Toronto, Ontario, Canada to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public...

  • Venue Technology Operations Manager

    2 weeks ago

    Toronto, Canada PMY Group Full time

    Join to apply for the Venue Technology Operations Manager role at PMY Group 2 weeks ago Be among the first 25 applicants PMY Group is seeking an experienced Venue Technology Operations Manager in Toronto, Ontario, Canada to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public...

  • Venue Technology Operations Manager

    2 weeks ago

    Toronto, Canada PMY Group Full time

    Join to apply for the Venue Technology Operations Manager role at PMY Group 2 weeks ago Be among the first 25 applicants PMY Group is seeking an experienced Venue Technology Operations Manager in Toronto, Ontario, Canada to oversee and support the delivery of IT, audiovisual, and telecommunications systems at major sports events and venues, and other public...

  • Venue Technology Specialist

    2 weeks ago

    Toronto, Canada Toronto Pan Am Sports Centre Full time

    **Venue Technology Specialist** Toronto Pan Am Sports Centre Inc. is currently seeking a Full-Time **Venue Technology** **Specialist** to join our team! The Venue Technology Specialist ensures the seamless operation of specialized technology systems at Toronto Pan Am Sports Centre (TPASC). This role requires an adaptable, self - directed learner who can...

  • Supervisor, Venue and Technology

    2 weeks ago

    Toronto, Canada MLSE Full time

    Company Description At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of...

  • Venue Cluster Director, Venue Management

    4 days ago

    Toronto, Canada On Location Full time

    Who We Are: On Location is a premium experience provider, offering world class hospitality, ticketing, curated guest experiences, live event production, and travel management across sports, entertainment, and fashion. From unrivaled access for corporate clients to guests looking for fully immersive experiences at marquee events, On Location is the premier...

  • Venue Administrator

    4 days ago

    Toronto, Canada Cineplex Full time

    Work location: Roundhouse The Rec Room City: Toronto What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s expanding from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have...

  • Sales/account Manager

    2 weeks ago

    Toronto, Canada EPiQVision Inc. Full time

    **Position Summary** The Sales/Account Manager is responsible for sales department activities, including preparing and finalizing quotes, driving sales revenue, managing client and venue relations, and related sales performance. This individual will monitor sales in relation to financial goals, prepare and deliver sales materials, and organize and/or attend...

  • Venue Logistic Manager

    1 week ago

    Toronto, ON, Canada On Location Full time

    As a Logistics Venue Manager, you’ll be at the heart of FIFA World Cup 26™ (FWC26) operations, ensuring that every delivery, movement, and setup runs seamlessly at your assigned match venue. From coordinating stock flow to overseeing essential On Location services, you’ll make sure everything behind the scenes works flawlessly so the guest experience...

  • Venue Logistic Manager

    1 week ago

    Toronto, ON, Canada On Location Full time

    As a Logistics Venue Manager, you’ll be at the heart of FIFA World Cup 26™ (FWC26) operations, ensuring that every delivery, movement, and setup runs seamlessly at your assigned match venue. From coordinating stock flow to overseeing essential On Location services, you’ll make sure everything behind the scenes works flawlessly so the guest experience...