Live na Sports Operations Manager- Toronto/hybrid
2 weeks ago
Welcome to Pinnacle, the ultimate destination for sports enthusiasts seeking an exhilarating sportsbook and gaming experience
Established in 1998, we have solidified our position as one of the globe's foremost licensed online gaming companies. With our cutting-edge offerings, we guarantee an electrifying experience that will keep you on the edge of your seat.
Pinnacle invites you to join our team and become an instrumental figure in the exciting realm of sports betting. Our vibrant team is fueled by passion and driven by innovation, working together to redefine the landscape of sports betting and gaming. Together, we constantly strive to surpass limitations and deliver unparalleled experiences to sports enthusiasts worldwide. Prepare yourself for a thrilling journey and discover sports in an entirely new dimension with Pinnacle
and join our team today
**Job Title**:Live NA Sports Operations Manager
**Direct Report**:Trading Manager
**Job Type**: Full-time
**Location**: Toronto/Hybrid
**Job Purpose**:
Lead all operational tasks for the Live North American Sports department and work on developing new procedures to increase effectivity / optimize current procedures, while taking the impact of procedural overhead into account.
**Essential Job Functions / Main Duties & Responsibilities**:
- Accountable for ensuring all scheduled events are offered while maximizing uptime efficiency.
- Manage the day-to-day operations of the Live North American Sports team and take over responsibility for scheduling and reporting of the performance of the team.
- Drive efficiency of the trading team by reducing missed events / offerings through monitoring and then creating reports of those metrics weekly.
- Producing Quarterly reports pertaining to the performance of the department.
- Be the main contact person for sportsbook departments on Live NA operational matters
- Represent the operational point of view in Sportsbook projects as a main stakeholder to ensure that projects have a higher success rate
- Proactively identify weak spots of the existing operations and reduce delays/errors by creating monitoring report
- Train, support and grow current team to ensure that skills and knowledge base is expanding continuously.
- Contact person for key business partners on operational matters.
- Monitor and evaluate team performance data.
**Skills & Qualifications**:
- Ability to plan, organize and manage multiple projects and prioritize own workloads with limited supervision.
Ability to drive through complex situations.
- Collaborative, yet assertive style with demonstrable delivery focus and gravitas with stakeholders across all levels
- Experience in reviewing complex problems in a fast-paced environment.
- Ability to understand data related issues by reviewing data.
- Ability to lead a 24-7 team of employees.
- Strong interpersonal skills are a must.
- North American Sports fan and being available during the events taking place.
**Knowledge & Experience**:
- Minimum of 3 years of experience as a manager with extensive experience in change management and process optimization
- Minimum of 5 years of experience working in sports betting related jobs
- Extensive knowledge of the sportsbook, and the operations as a whole
- Previous experience in Product Management, Project Management or Business Analysis is desirable.
- Deep understanding of the sports betting domain as a market maker or key market player
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