Patient Coordinator

1 week ago

Ottawa, Canada Mindstride Full time

**About Us**

We are an up-and-coming private healthcare clinic in Ottawa, dedicated to providing high-quality, compassionate care to the public and clients accessing services through Employee Assistance Programs (EAPs). As we grow, we’re building a warm, professional team that prioritizes patient experience, efficiency, and excellence.

**The Role**

We are looking for a friendly, detail-oriented, and reliable Front Desk / Patient Coordinator to join our clinic. As the first point of contact for patients, professionalism and empathy are essential. Since we are a growing clinic, we are also seeking someone who is flexible, adaptable, and a true team player, ready to contribute in different areas and support colleagues to ensure smooth operations and an outstanding patient experience.

**Key Responsibilities**
- Greet patients, clients, and visitors with warmth and professionalism.
- Verify insurance/EAP information and assist with intake forms/onboarding and supporting patients to sign up with our platform as needed.
- Coordinate scheduling for patients and providers.
- Maintain accurate patient records and ensure confidentiality.
- Support administrative tasks such as filing, billing, and payments.
- Assist with day-to-day clinic operations (supply ordering, correspondence, etc.).

**Qualifications**
- Previous front desk, medical office, or administrative experience (minimum 2 years).
- Completion of a _Medical Office Administration Certificate/Diploma_ (or equivalent) is an asset.
- Strong comfort with technology, including scheduling and EMR systems.
- Experience with **Telus Health CHR** medical platform or similar an asset.
- Excellent communication and interpersonal skills.
- Strong organizational skills with attention to detail.
- **French language skills are an asset.**:

- Flexible and adaptable; comfortable supporting different tasks as the clinic grows.
- Team-oriented with a collaborative approach.
- Professional, reliable, and patient-focused.

**What We Offer**
- Opportunity to grow with a developing clinic and supportive team.
- A positive and inclusive workplace culture.
- Competitive compensation: $23-$27/hour, based on experience and qualifications.
- Training and development opportunities.

**How to Apply**

Pay: $22.00-$27.00 per hour

Expected hours: No more than 37.5 per week

**Benefits**:

- On-site parking

Work Location: In person

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