Mover/driver

**Job Purpose**

The operations coordinator deploys Ferguson Moving & Storage drivers to customer locations. The responsibilities include communicating with clients, recording job details, planning, and adjusting routes, and scheduling drivers to deliver shipments.

This position entails considerable multi-tasking and problem-solving expertise and the ability to operate under pressure. An operations coordinator is someone whose organizing talents can translate into excellent moving and storage services.

**Duties and Responsibilities**

Movers help customers moving at their homes or businesses. Movers prepare items for transportation to another destination. On a team with other helpers, they help prepare, load, and unload items, and some also drive the moving truck. Movers work a physically demanding job that requires heavy lifting, sometimes work on nights and weekends to meet customers’ requests.

**Truck Drivers**

Responsible for the overall safe operation of moving trucks and having a good knowledge of local areas and following truck routes for on time arrival. Inspects and cleans the inside and exterior of the trucks and completes and hands in truck inspection reports on a per-run basis. Reports any maintenance or truck damages to the Dispatcher immediately and completes, signs and hands in an Incident Report covering the details the same day. Complete logbooks as required on long distance moves.

**Packing boxes and Prepare Items**

At the origin movers help prepare and pack customers’ items & property to prevent damage during transit. Their tasks include laying out floor runners, door protection and padding stair railings. Taking apart furniture, wrapping items in stretch wrap, plastic bags, or furniture pads, properly packing loose items in labeled boxes and sealed bags. Utilize wooden crates for special items of value. Take photos of existing damages of items or property and report to client to prevent future claims.

**Load and Unload Items**

Movers use equipment like dollies and ramps to load customers’ items from their homes/buildings to the moving truck. They arrange items in the truck to fit the load and prevent objects from falling or getting damaged. At the destination, movers take the items off the truck and place them in the locations the customer requests.

**Take Inventory**

Keeping track of the customer’s items to make sure nothing gets lost or damaged is an important responsibility that movers have for long distance moves. Write down a description of each package or item at the customer’s location before starting loading. Affix a numbered sticker to each item. Movers check this inventory when they reach the destination to ensure they unload all the items.

**Handle Customer Requests**

Movers also answer customers’ questions and address requests they have for how they want items packed, loaded, and unloaded. They also provide information about time estimates and address any concerns. Immediately reports any customer’s complaints or inquiries to the Dispatcher and follows instructions given to resolve.

**Perform Cleaning and Maintenance Tasks**

Before leaving the customer’s loading site & Destination site, movers clean up any supplies or garbage left behind during the packing/moving process. They also keep their moving trucks clean and may help perform general vehicle maintenance.

**Additional Responsibilities**
- Act as an ambassador for Ferguson Moving & Storage with all customers, co-workers, and management by providing both courteous and professional
- Attend paid training meetings as required
- Performs other related duties as required
- Must maintain a brisk but safe pace of work to make profits on our guaranteed quotes.

**Core Competencies**
- Excellent customer service skills
- Current and valid B.C. Class 5 driver’s license
- Drivers abstract acceptable to Ferguson Moving & Storage
- Minimum 1 year driving experience
- Preference given to experience working as a mover or in other recent jobs requiring use of physical strength and coordination abilities.
- Good English oral and written communication skills
- Demonstrated physical strength and fitness with the ability to lift 70lbs.
- Ability & willingness to work outdoors in all weather conditions.
- Ability & willingness to work overtime on short notice or without notice to meet customer & client needs.
- Must supply own basic tools. Screw drivers, Allen keys, Plyers, Rubber mallet.

**Working Conditions**
- The standard workweek for this position varies as we operate with schedule shifts 6 days a week. The standard business hours for this position are 0700hrs-1700hrs. Overtime and hours worked outside of the standard work schedule may be required.
- Possibility of lifting large objects.
- Ability to stand for long periods.