Player Services Coordinator

5 days ago

Orillia, Canada Gateway Casinos and Entertainment Limited Full time

**Job Type: Full-Time**

**The Gateway to Your Future**
If you enjoy interacting with guests and are seeking an opportunity to excel, Gateway wants to hear from you. This Player Services Coordinator (Cantonese-Mandarin speaking) position involves promoting outstanding guest relations in a friendly and helpful environment, whether it be addressing a concern or issuing complimentary vouchers to one of our fine restaurants. In this role, you work with a reliable team of professionals to ensure our guests’ needs are exceeded.

**We Provide**
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities

**Key Responsibilities**
- Promotes outstanding guest relations. Handles all inbound/outbound calls with the Player Services Call Centre.
- Manages booking procedures for concerts/hotel/premium events.
- Opens and maintains new player accounts, player profiles, issue players cards for patrons, educate players on benefits of Player Passport card.
- Screens player ratings to provide information on complimentaries to players.
- Performs inventory control of all promotional materials.
- Handles customer concerns or complaints for immediate solution.
- Provides for superior customer service and promotes excellent employee relations with co-worker.
- May be required to greet buses and give presentations to tour and travel groups.
- Work box office for ticket sales and complementary redemption as required.

**What You Bring**
- Previous customer service experience is preferred.
- Computer skills required, knowledge of Microsoft, Access and Excel.
- Able to organize and prioritize.
- Available to work all shifts, including overnight or swing.

**Why Work for Us?**

Not the right fit this time? Follow us on our careers social media pages

CB

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