Sales Associate

2 weeks ago

Vancouver, Canada Holt Renfrew Full time

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

The Sales Associate develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Sales Associate compensation is commission-based and is directly tied to sales volume results

Specific responsibilities include (but are not limited to) the following:

- Consistently deliver extraordinary service to all customers
- Exceed all sales and service goals and targets
- Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
- Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
- Perform floor recovery, visual merchandising, price change, and related sales support tasks
- Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
- Resolve all customer service issues and partner with selling management on any issues outside of guidelines
- Comply with all Health & Safety policies and requirements
- Perform other duties, as assigned
- Minimum of 4+ years experience in a commission-based luxury sales environment
- Consistent sales performance with demonstrated results in achieving and exceeding sales quota required
- Ability to work a flexible schedule including evenings, weekends and holiday availability
- Highly collaborative; working with and through others in a team-oriented environment
- Leverages social media platforms to promote themselves as a fashion influencer and build personal brand
- Skilled at using multiple channels of technology to strengthen existing relationships, drive new client acquisition & stay connected
- Proactively reaches out to clients to share a curated view of new receipts that are aligned with their clients fashion preferences
- Has a strong understanding of current and emerging trends in fashion
- Possesses broad range of product knowledge across all merchandise categories in the store
- Takes initiative to stay informed on new merchandise deliveries across all commodities to maximize selling potential

The measures of success:

- Contribution to financial objectives
- Individual objectives linked to the achievement of department goals
- Feedback from internal and external clients

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