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Hotel Housekeeping Supervisor

2 weeks ago

Edmonton, Canada Coast West Edmonton Hotel & Conference Centre Full time

As Housekeeping Supervisor with Coast West Edmonton Hotel & Conference Centre, you will ensure the effective and efficient operations of the Housekeeping Team. You are responsible for coordinating the housekeeping team and inspecting assigned areas to ensure our standards of property are met. As a Housekeeping Supervisor, you will manage many priorities and demands and have the ability to solve problems, support staff, as well as perform the duties of a housekeeper when required.

**Duties and Responsibilities**:

- Ensuring the highest level of service by exceeding guest expectations to build loyalty
- Overseeing the daily operations of Housekeeping, managing arrivals, departures, stay overs and extra rooms
- Plan and coordinate the activities of the housekeeping team
- Coaching and mentoring the housekeeping team including performance reviews
- Monitor labour in accordance with occupancy levels
- Establish and/or implement operating procedures and standards - Monitor and motivate housekeeping team to ensure high levels of productivity
- Assists with interviewing, hiring and training housekeeping employees in the procedures and techniques - Maintains inventory of amenities, chemicals and other supplies to ensure items are in stock and reorders in timely manner
- Facilitate positive and effective communication between Housekeeping and Guest Services
- Assign rotation cleaning duties (e.g. steam clean carpets) as required

Assist Housekeeping Manager as required Qualifications:

- A secondary school diploma is preferred
- Graduate of Hotel Management or Hospitality program a definite asset
- Minimum two years of housekeeping experience in a hotel
- Excellent communication skills required
- Strong interpersonal and problem solving abilities
- Workplace Hazardous Materials Information System (WHIMIS) certification is an asset

**Working conditions**:Flexible, must be willing to work a variety of hours, including days, nights as well as weekends and holidays based on the business needs

**Physical requirements**:

- Constant standing and walking throughout shift for up to 8 hours
- Physically demanding; frequent lifting and carrying up to 50 lbs
- Kneeling, pushing, pulling, lifting
- Occasional ascending or descending stairs

**Job Types**: Full-time, Permanent

**Salary**: $15.00-$18.37 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site gym
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- No weekends
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Edmonton, AB T5S 1B2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Cleaning: 1 year (required)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)

Work Location: In person