Operations Coordinator, Customer Service

2 days ago

White Rock, Canada Monark Full time

At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the communities that our team members live, work & play in.

As our Operations Coordinator, Customer Service, you will be required to undertake a variety of administrative and program management tasks. You will help plan and organize programs and activities as well as carry out important operational duties. To excel in this role, you must be organized, detail-oriented and comfortable working with diverse teams and building relations with multiple stakeholders. You will have a proven track record of great Customer Service. The goal will be to facilitate the effective management of customer service programs according to the organization’s standards and drive excellent performance from your team.

**What will you do**:

- Support planning and coordination of a contact center and its activities
- Ensure implementation of policies and practices
- Help build positive relations within the team and external parties
- Schedule and organize meetings/events and maintain agenda
- Ensure technology is used correctly for all operations
- Support execution of operational tasks, business growth and program development
- Troubleshoot problems with services or products
- Create presentations, summaries and helping materials to ensure better communication and company-wide understanding of the contact center
- Prepare contact center reps to manage customer interactions
- Identify operational issues and suggest practical improvements
- Prepare reports and analyze data to assist management in implementing the defined strategy
- Work with other departments and supervisors to understand business goals and develop operational procedures around it
- Other duties as required

**In order to be successful, you bring**:

- Proven experience as a Customer Support Supervisor, Team Lead, Operations Analyst, Project Manager or similar supervisory position in a contact center environment. Exposure to working in an omnichannel support model.
- Education: high school degree is required; University degree is preferred
- General knowledge of call center systems and tools
- Strong organizational and time management skills
- Excellent verbal and written communication skills, with solid command of English grammar, spelling and punctuation
- Relationship/partnership-building skills - listens attentively, solve problems creatively, and use tact and diplomacy to find common ground and drive positive outcomes
- Creative thinker, strong analytical skills, excellent facilitator

  • Customer Service Representative

    3 days ago

    White Rock, Canada PetKind Pet Products Full time

    Proven Experience in Customer Service, Sales Management: experience in customer service, or a related field, with a demonstrated track record of managing consumer complaints, operations, and improving efficiency. - Strong Analytical and Problem-Solving Skills: Ability to analyze data, identify trends, and solve customer service challenges. Experience with...

  • Customer Service Representative

    4 days ago

    White Rock, Canada Monark Full time

    **About Us** At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve. We are seeking a dedicated and detail-oriented **Customer Service Representative...

  • Coordinator, Housekeeping Services

    2 days ago

    White Rock, Canada Fraser Health Full time

    Why Fraser Health?: Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities. Our team of 45,000 staff, medical staff and volunteers is...

  • Executive Operations Coordinator

    3 days ago

    White Rock, Canada Monark Full time

    About Monark At Monark, we are builders, collaborators, and changemakers. Our diverse portfolio spans real estate, healthcare, and strategic investments—all unified by a shared mission: to drive impact through integrity, innovation, and execution. We operate at a fast pace, guided by purpose and committed to delivering meaningful results. The...

  • Customer Service Representative

    1 week ago

    White Rock, Canada Monark Full time

    Monark Group is committed to helping great ideas live up to their fullest potential. Our diverse team delivers world-class solutions across a diverse array of emerging & established lines of business. At Monark, you will do work that matters with people that are committed to helping our vision become a reality. Projects at Monark have an impact on the...

  • Customer Service Representative/cashier

    2 weeks ago

    White Rock, Canada Cloverdale Paint Inc Full time

    _Cloverdale Paint is the largest family owned and operated paint company in North America. With over 70 Company stores and 150 Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933._ Cloverdale Paint is seeking an ambitious individual for a **part-time** position with...

  • Customer Service and Office Administrator

    4 days ago

    White Rock, Canada Craftsman Collision Full time

    We're currently seeking a full-time Customer Service and Office Administrator at our White Rock location. We offer competitive wages ranging from $42,000 to $55,000 annually, 3 weeks of paid vacation, and extended health and dental. The Customer Service and Office Administrator will provide exceptional customer service and support the Shop with operations...

  • Operations Manager

    3 days ago

    White Rock, Canada Monark Full time

    At Monark, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve. We are seeking an **Operations Manager** to join our passionate team and help drive operational...

  • Property Rental Coordinator

    2 weeks ago

    White Rock, Canada Forge Properties Inc. Full time

    **Department**: Rentals & Client Care **Location**: 3 - 15777 Marine Drive, White Rock, BC **Compensation**: Salary **Working Hours**: Full-time Forge Properties is an award-winning real estate developer and builder based in White Rock. Our critical and conscious approach is client focused and excellence driven. Our skilled and committed team has been...

  • Support Services Manager

    3 days ago

    White Rock, Canada White Rock Seniors Village Full time

    **ABOUT US**: At West Coast Seniors Housing Management, we see our communities as a family and we are equally committed to our residents and our staff. We provide an engaging work environment and treat each other with respect and dignity. We invest in the growth and development of our teams to actively participate in the creation of memories and moments that...